Payment failed: unexpected error result

  • Resolved samwisee

    (@samwisee)


    6 months ago

    Woocommerce Shipping displays an error which is preventing us from purchasing a label- our payment details are correct and the bank has confirmed there are no holds on our payment method. I attempted to re-activate Woocommerce Shipping and Tax to see if this was a possible workaround, but we are receiving the same error.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter samwisee

    (@samwisee)

    6 months ago

    Additionally, we have made sure both the plugin and Woocommerce are updated to the most recent version, but we are still receiving the error message.

    Plugin Contributor Gerhard Potgieter

    (@kloon)

    6 months ago

    Hi @samwisee, sorry to hear you are having troubles purchasing a label.

    You will have to contact support in order to get this payment error resolved on your account. Please reach out to our support at https://woocommerce.com/my-account/contact-support/ and we will help you out.

    Plugin Contributor Gerhard Potgieter

    (@kloon)

    5 months, 4 weeks ago

    Hey @samwisee, just following up to check if you came right and if you can now purchase labels?

    Plugin Author WooCommerce

    (@woocommerce)

    4 months, 1 week ago

    Since there haven’t been any updates in a while, I’m going to mark this thread as resolved. However, if you still need assistance with this error, please open a ticket and our support team would be happy to investigate further. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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