Not able to connect to WordPress.com for Jetpack Plugin

Hi there!

It seems that your site is connected to Jetpack, however, we’re being blocked from accessing https://cordlessmassagegun.com/xmlrpc.php which Jetpack requires to function.

Unfortunately, blocking XML-RPC is not a great solution for fighting security risks. It’s akin to selling your car because you don’t want it to be stolen.

Your site’s XML-RPC file is kind of like a communication gateway to your site. Jetpack, the WordPress Mobile Apps, and other plugins and services will use this file to communicate to your site. If this is blocked, you will have other issues pop-up down the road for the same reasons.

If you are using any security plugins, please try connecting with those temporarily deactivated. If you don’t have any, or if that didn’t work, I would suggest contacting your hosting provider and asking them to unblock your site’s XML-RPC. The most popular hosting providers out there have managed to find other ways to protect their servers without having to hinder your site and your ability to use services with your WordPress site.

• This reply was modified 4 years, 9 months ago by fresatomica.

codyfrumtript –

We need the site URL in order to take a closer look. If you prefer to share it privately use https://jetpack.com/contact-support/?rel=support

There is clearly a problem with the XML RPC endpoint on your site. Jetpack requires access to the XML RPC file as found here:
https://cordlessmassagegun.com/xmlrpc.php
At the moment, it’s returning a 403 / Forbidden error, while it should look like this example:
https://jetpack.com/xmlrpc.php

As I mentioned above, problems accessing XML RPC could be due to another plugin, a security module, or a block on your server. If you have already contacted your host to see whether they block XML RPC and their reply was negative, try temporarily disabling all the plugins except for Jetpack. If the error disappears, try enabling them one by one and testing the connection after each.