Hi @wa103sf ,
Thank you for reaching out.
Since we do not have access to your site’s admin dashboard (please do not share any credentials so we adhere to the WordPress Forum Guidelines.), could you share some illustrated screenshots or screen recordings about the situation?
Hi @wa103sf ,
Thank you for your message and for taking the time to do the screenshots.
Unfortunately, the screenshots have not come through (see https://go.screenpal.com/watch/cTeFjini1xr). Could you share the screenshots in some image repositories like snipboard.io or awesomescreenshots.com?
Hi @tristan083,
That’s very odd, as I can still see the screenshots in the message above – they are hosted in an image repository.
Not a problem, please see below links –
https://snipboard.io/5NmJZ7.jpg
https://snipboard.io/wmqXru.jpg
https://snipboard.io/baLpQ6.jpg
Hi @wa103sf ,
Thank you for your message and sending through the screenshots.
To help us better understand the situation, could you please provide answers to the following questions?
- Are you using Tickets Commerce with Event Tickets?
- Which payment gateway (PayPal, Stripe) have you connected with Tickets Commerce?
- Do you have Test Mode enabled?
Hi @tristan083,
Thanks for coming back to me. Answers to your questions below –
- No, as mentioned in the original post this is Events Tickets standalone, as the website does not usually sell tickets and this is a one off event. The tickets are configured to a page.
- Payment gateway is Stripe, with webhooks properly configured.
- Test mode is not enabled, these are live customer transactions.
Cheers 🙂
Plugin Support
Darian
(@d0153)
Hi @wa103sf
I tried replicating the issue on my test site, but everything works as expected. Could you share a screenshot of how you’ve set up your ticket? I’d like to take a closer look to see if there’s anything that might be causing the issue.
Let me know, and I’ll be happy to assist further!
Plugin Support
Darian
(@d0153)
Hi @wa103sf ,
I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to try out the recommendation provided above.
Let me know if there’s anything I can assist you with.
Hi @d0153
Apologies for the delay, I’ve been away for a few days so just catching up.
Please see below screenshots of the tickets set up on the page – I hadn’t noticed that the count of sales isn’t updating on there either, yet as you can see from the earlier screenshots there are completed sales (we’re received payment from Stripe for them too).
https://snipboard.io/frhmbi.jpg
https://snipboard.io/MOYzdg.jpg
Thanks for your help, very much appreciated. 🙂
Cheers, Marc
Hi @wa103sf ,
Thank you for your message and the information.
This looks like a bug in our plugin. We already created an internal bug ticket for this, and I added your case. Thanks for all the details. I will definitely pass them along to our devs.
I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.
If you do have other concerns or issues you need help with, please create another thread, as it helps us track different issues.
Again, thank you for your patience. Hang in there.
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Internal Bug Ticket Reference: TECTRIA-883
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Plugin Support
Darian
(@d0153)
Hi @wa103sf
We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog. We’ll also update you through this thread once the fix is out.
I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.
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Internal Bug Ticket Reference: TECTRIA-883
