I’m experiencing an issue with the mobile menu not working in the Storefront theme. Disabling all plugins or installing the Storefront Hamburger Menu plugin did not resolve the problem.
Here are the current versions of my setup:
WordPress: 6.7.2
WooCommerce: 9.7.1
Storefront Theme: 4.6.1
Despite troubleshooting, the mobile menu remains unresponsive. Could you provide guidance on how to resolve this issue?
Thanks for sharing the details! To better understand the issue, could you provide your website address? That way, I can check it out and see what might be causing the mobile menu to be unresponsive.
I understand you are facing issues with the mobile menu, footer margin, and adding a required Terms & Conditions checkbox on your site sportowycel.pl.
The mobile menu’s HTML seems to be modified. Please disable the menu plugin so I can check it again. The menu should function correctly without additional plugins.
For the footer margin, the custom code falls outside our support policy scope. A professional developer can assist with the styling. You can find a good developer at Codeable.io or WooExperts.
To add a required Terms & Conditions checkbox, edit the Checkout page and enable the option for checkout terms.
Thank you for your help, but I don’t have any plugin related to the menu, and I haven’t edited anything manually. As for the checkbox – the option to add terms and conditions doesn’t work. I’m attaching a screenshot below.
Disabling all plugins or installing the Storefront Hamburger Menu plugin did not resolve the problem.
You mentioned installing a plugin which is why I thought you had a plugin. Please share your site’s System Status Report with me so I can have a closer look. You can paste it into https://pastebin.com and share the link here.
For checkbox, please make sure you have set the correct pages in the WooCommerce settings.
Please share a screenshot of this page with me. You may use https://snipboard.io to upload images and share links here.
I have checked the mobile menu, and I can see that it is working fine on my end. I have created a short video to show you that it is working properly: https://go.screenpal.com/watch/cTeZQeniZtq.
Just to verify, has your issue been resolved, or are you still facing the same problem? If the issue persists, could you please record a video showing the problem? Also, kindly provide details about the mobile device and browser you are using so we can assist you more accurately.
Hello, the mobile menu is currently not working on any device – it doesn’t open on Android or iOS, no matter which browser is used (Chrome, Safari, etc.). Could you please help me identify and fix the issue?
I understand your concern. I have checked this again on my Android mobile and noticed that sometimes the mobile menu works fine, but other times it does not open. Additionally, I observed that the accessibility icon above the menu button occasionally appears, and when it does, the menu stops working.
The menu functions properly when the accessibility icon does not appear. I see that you have already tried disabling all plugins, but the issue was not resolved. To assist you further, could you please deactivate all plugins again, except WooCommerce, clear your browser cache, and check if the issue persists?
If you still experience the same issue, please keep the plugins deactivated and send us a message so we can further investigate.
