Mistake during WordPress manual update (automatic update wasn’t working)

  • woodmacstore

    (@woodmacstore)


    4 days, 22 hours ago

    The automatic update to 6.8 was not working and so I was recommended to attempt a manual update. I’m extremely new to how it functions and how everything works. I don’t have a hosting panel like cPanel or Plesk and only used wordpress.org to make changes to my website. I believe I don’t have a FTP credential as I don’t recall setting one up and regardless, when I attempted to use FileZilla just to see if I could make it work, a successful connection was never established.

    I watched a YouTube video and it showed me an option to download a plugin (file manager with the WP logo) onto my WP dashboard and demonstrated the deletion of wp_admin and addition of the new one from a zip file. When I attempted to do the same, the dashboard disappeared immediately after wp_admin deletion and now I have no access to it (“There has been a critical error on this website”) and my website is down.

    Is there any way to restore my site or reinstall the wp_admin? Any advice would help. As mentioned I’m very new to this so if there’s any measures that need to be taken on my end, I’d appreciate details. It would be tremendously helpful if someone on the inside could just restore wp-admin to allow me to regain access to my dashboard

Viewing 4 replies - 1 through 4 (of 4 total)
  • George Appiah

    (@gappiah)

    4 days, 21 hours ago

    I watched a YouTube video and it showed me an option to download a plugin (file manager with the WP logo) onto my WP dashboard and demonstrated the deletion of wp_admin and addition of the new one from a zip file.

    That would be a very very very (enough?) terrible advice if the video indeed told you to do this — to delete a WordPress core folder using a WordPress plugin. That just breaks WordPress completely, preventing the said plugin from continuing to work. It’s like taking off the engines of a plane mid-flight!

    Is there any way to restore my site or reinstall the wp_admin? Any advice would help.

    Sure, but you need access to either your hosting provider’s web-based Control Panel, or the correct FTP credentials to connect via FileZilla. Both the control panel and FTP credentials are something provided by your hosting provider, not WordPress.

    So please contact your hosting provider for assistance with this: they may even be able to restore a backup of your site for you.

    In the odd chance that this is a private server and you don’t have a control panel or FTP at all, you’ll need to use SSH login to the server and reinstall WordPress, or even install an FTP server if you want the convenience of using FileZilla. But DomainTools shows your site shares the same IP address with over 400 other websites, so this does not seem to be a private server. Please contact your host for assistance!

    Thread Starter woodmacstore

    (@woodmacstore)

    4 days, 20 hours ago

    Thank you for getting back so quickly but I believe I don’t have a hosting provider, unless WordPress.org is one… Are you saying I must get one now?

    threadi

    (@threadi)

    4 days, 20 hours ago

    wordpress.org does not host any websites. You must have a hoster. Without you wont have a website available in internet.

    If you tell us your domain we could have a look where it is hosted for your.

    George Appiah

    (@gappiah)

    4 days, 20 hours ago

    If the site in question is the one in your profile, then it’s probably hosted with iPage. But the host could also be Bizland, Domain.com, or another one of the numerous New World Digital hosting brands. The domain’s registrar is Domain.com.

    Hosting isn’t free, so you can simply follow the money: check your credit card report and/or transaction notifications to find out which entity you’ve been paying to host your website. Also, search your domain name in your email software to see any emails you may have received from your hosting provider when you signed up.

    Good luck!

Viewing 4 replies - 1 through 4 (of 4 total)
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