Missing file: time_picker.svg triggers 404 errors

  • Resolved edisooon

    (@edisooon)


    2 months, 2 weeks ago

    Hello,

    I’ve noticed that the plugin is trying to load a file located at:

    wp-content/plugins/cost-calculator-builder/images/time_picker.svg

    However, this file doesn’t exist, and as a result, it generates repeated 404 errors on my site. I’ve checked, and the images folder does not contain this SVG file.

    Also, I’m not currently using any functionality that would require this specific file, so it might be a leftover reference in the plugin code or assets.

    Could you please take a look and confirm whether this file is still needed, or if the reference can be safely removed in a future update?

    Thank you in advance.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mgordon7

    (@mgordon7)

    2 months, 2 weeks ago

    Hello,

    Thank you for reaching out.

    Please kindly make sure that you updated the plugin to the latest version, and recheck by clearing server caching as well. If the issue is still there, please provide detailed screenshot with the error notice and share site link as well where you set the calculator and where the notifications are coming. You can email us and share details via this email as well > [email protected]

    Best regards

    Thread Starter edisooon

    (@edisooon)

    2 months, 2 weeks ago

    Hello,

    Thank you for your reply.

    I can confirm that the plugin is fully updated, and all caches (server, browser, and plugin) have been cleared. However, the issue still persists.

    This is not a caching issue — the plugin is trying to load the following file, which does not exist:

    /wp-content/plugins/cost-calculator-builder/images/time_picker.svg

    The issue seems to come from a script or stylesheet that includes a reference to this image, even though the functionality using it is not active.

    To resolve this, you simply need to clean up the code to remove or conditionally load that reference only when it’s needed. That would prevent unnecessary 404 errors from being triggered.

    Thank you for taking this into account.

    Best regards,

    James StylemixThemes

    (@jamesstylemixthemes)

    2 months, 1 week ago

    Hi @edisooon,

    Please let us know on which page and on what condition this 404 error is being triggered.

    We analyzed the issue but could not identify what was causing it.

    If possible provide screenshots or screenrecording.

    We are looking forward to your reply.

    Regards,
    James

    Thread Starter edisooon

    (@edisooon)

    2 months, 1 week ago

    Hello James,

    Each time I open or refresh the Cost Calculator Builder dashboard, it triggers a new 404 error for the following file:

    /wp-content/plugins/cost-calculator-builder/images/time_picker.svg

    Please note that I am not using the time picker functionality at all.

    It seems that the plugin is referencing this file regardless of whether the feature is active, which leads to unnecessary 404 errors in the logs.

    Additionally, each time I open an individual calculator, it also generates a 404 error. Example:

    site.com/cost-calc/3302

    Where 3302 is the calculator ID.

    Thank you for looking into this.

    Best regards,

    • This reply was modified 2 months, 1 week ago by edisooon.
    James StylemixThemes

    (@jamesstylemixthemes)

    1 month, 3 weeks ago

    Hi @edisooon,

    Sorry for the late response.

    Could you please update the Cost Calculator Builder to the latest version and check if the issue persists on your end?

    We tested the calculator on our side and did not encounter any errors related to the image you mentioned – screenshot.

    If you’re still experiencing the issue, kindly share some screenshots so we can investigate further.

    Kind regards,
    James

Viewing 5 replies - 1 through 5 (of 5 total)
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