Hi @ojasya,
Glad you reached out! Happy to help with this one.
Every so often, the forms can get out of sync with the payment gateways, to solve this, go to Donations → Tools → Data. Navigate to Recount Stats. In the dropdown, choose Recalculate Total Donation Revenue Amount.
You can read more about this in here — https://givewp.com/documentation/core/tools/data/.
Thank you for using GiveWP!
Please don’t hesitate to contact us should you need more instructions or other concerns.
Hi, @ojasya.
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
Have a great day!
Thread Starter
ojasya
(@ojasya)
Hey @matheusfd
Thanks a lot for your reply.
I did what you suggested.. but it didn’t the issue .
Can I do something and regenerate tables? perhaps that would fix issue?
Hi, @ojasya.
We would like to dig deeper to understand what is happening. Can you reach out to us via our contact form at https://givewp.com/contact-us/? Use the option that says “I am responding to a request to contact you.” Provide the link to this thread as context, your system info, etc. and we will happily help you.
I’m marking it as resolved here, and when a fix is provided, I’ll update this post.
