Learnpress WooCommerce Order Status Problem

  • hicyilmazmert

    (@hicyilmazmert)


    3 weeks, 6 days ago

    Hello,

    We are experiencing an order status problem on our website with learnpress and woocommerce infrastructure. We sell both physical products and courses. There is no problem with physical products, but in course sales, the course is not assigned to the user without the order status being completed, this is normal. Our payment infrastructure sends a webhook and pulls the order from completed status to preparing status, we need to manually change the order to completed status. I added a screenshot. Can you provide urgent support?

    https://prnt.sc/BgWBnaK_uzEe

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support brianvu-tp

    (@briantp)

    3 weeks, 6 days ago

    Hi hicyilmazmert,

    Thank you for contacting us.

    To better understand your situation and provide the most accurate support, could you please clarify the following:

    • Are you looking for a way to allow users to access the course even when the order status is “preparing”?
    • Or, would you prefer to configure your system so that the webhook does not change the order status after it has been completed?

    Knowing workflow will help us give you the most relevant solution.

    Best regards,
    Brianvu-tp

    Thread Starter hicyilmazmert

    (@hicyilmazmert)

    3 weeks, 6 days ago

    I want the webhook to not change the order status after the order is completed.

    Thread Starter hicyilmazmert

    (@hicyilmazmert)

    3 weeks, 5 days ago

    The problem is urgent and I need to solve it quickly, can you please support me?

    Plugin Support brianvu-tp

    (@briantp)

    3 weeks, 5 days ago

    Hi hicyilmazmert,

    Thank you for your clarification.

    The issue you’re describing is quite complex and likely involves interactions with third-party plugins, requiring a more in-depth investigation.

    To ensure we can provide you with the most effective support, please create a support ticket on our official forum.

    To help you further, we recommend that you create a free support ticket with the subject “hicyilmazmert – Learnpress WooCommerce Order Status Problem” through our official forum.

    Please visit , click on the “Support” and follow the instructions in this video to create your ticket.

    Our support team will be able to assist you with this order status issue.

    Thank you for your understanding!

    Best regards,
    Brianvu-tp

Viewing 4 replies - 1 through 4 (of 4 total)
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