jetpack error

  • Resolved hhhuhu

    (@hhhuhu)


    1 month ago

    Hi Jetpack Team,

    I’ve been working through a persistent issue where Jetpack fails to connect on my site:
    👉 https://silverrich.co.kr (Server IP: 158.247.240.159, hosted on Cloudways, DigitalOcean Seoul)

    I have already tried everything including:

    • Full database reset: DELETE FROM wp_options WHERE option_name LIKE '%jetpack%'
    • Jetpack plugin deletion, reinstall
    • Checked wp-config.php for JETPACK_* constants → none found
    • Verified WordPress Address and Site Address match exactly (https://silverrich.co.kr)
    • Verified SSL is valid
    • Enabled: php복사편집define( 'JETPACK_DEV_DEBUG', true ); define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true );
    • No relevant errors in wp-content/debug.log
    • Outbound requests to public-api.wordpress.com via curl succeed
    • wp jetpack status shows partial connection, blog_id: 0
    • Tried with multiple admin accounts
    • PHP version: 8.x, memory limit: 512M, execution time: 300, cURL enabled

    ❌ Still getting “Site connection failed” immediately after clicking “Set up Jetpack”
    This happens in both regular and incognito browser sessions.

    Could this be related to:

    • Jetpack-side stuck site record?
    • Cloudways/Seoul region-specific issue?
    • Token mismatch or authentication sync failure?

    Thank you for any help or insights you can provide.

    Best,
    HYEONBIN

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    1 month ago

    Hi @hhhuhu

    Thanks for reaching out and for the detailed troubleshooting steps! I checked your site, and while the XML-RPC endpoint (https://silverrich.co.kr/xmlrpc.php) is accessible, your homepage currently displays a “Nothing Found” message. Sometimes when Jetpack is unable to detect the homepage, it can fail in the connection process.

    A couple of things to check:

    1️⃣ Set a Homepage – Go to Settings → Reading and ensure a homepage is set, and that at least one post or page exists.

    2️⃣ Check Site URL – In your database (wp_options table), confirm that siteurl and home match exactly: https://silverrich.co.kr.

    3️⃣ Firewall/Security Blocks – If you use Cloudways’ firewall, a security plugin, or Cloudflare, try temporarily disabling them to test the connection.

    If the issue persists, let us know.

    hoverlord

    (@hoverlord)

    1 month ago

    I have the same issue on https://selbsthilfe2025.drk-odenwaldkreis.de, tried jetpack debug: “Oops! Jetpack Blog not found.”. checked your solutions 1/2/3, problem persists.

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    1 month ago

    Hi @hoverlord

    At this point, I’d like to run some more tests with you on your site to try to figure out what’s happening.

    Could you contact us via this contact form and mention this thread?

Viewing 3 replies - 1 through 3 (of 3 total)
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