Hi @thomasw98, when entering the ITN be sure to include the X and then also remove any spaces.
ITNs always begin with the letter X and include the year, month, and day that the EEI was accepted, followed by a 6-digit random number assigned. Eg. an ITN filed on January 28, 2025 could be X20250128777777.
Thread Starter
Zambu
(@thomasw98)
thanks for your response. Unfortunately, what you describe is exactly what I am doing. Though I should mention that the prompt in the entry box says to enter a 14 digit ITN number, whereas adding the X makes it 15 characters long. Anyways, I’ve probably entered it both with and without the X at least 50 times now with no success. It just keeps asking for a valid ITN.
I’m wondering if it is legitimately validating the ITN against a live database somewhere? Or if it is simple looking for the X20250128…. At the beginning? Again though, I’m using a valid ITN that i obtained from the government website an hour before first attempting to enter the number in woo for the order.
any other ideas?
Hi @thomasw98,
Could you provide a full screenshot of the field where you’re entering the ITN, along with the error message? Having a complete screenshot will help us better understand the issue.
@thomasw98
Please try the following format: AES X20250128... and let me know. I double checked the evaluation code now and that is how it expect it. The 14 digit limit is applicable to the numeric values after the X.
Thread Starter
Zambu
(@thomasw98)
Having trouble posting the image here, so here’s the URL: https://photos.app.goo.gl/esuNGq1aWKeEoD8U7
But note that Gerhard already solved the problem with his suggestion to add the letters AES before the ITN number.
Somebody should change the prompt text below this input box to clarify the required format of the text input, i.e. “AES X20250127……” (the six dots should replaced with the actual digits of the ITN number).
Note also that when the cbp.dhs.gov office sends out official emails notifying applicants of their approved ITN number, their email shows the number as “AES ITN: X20250127……” which doesn’t work as an input in that box, so that makes it even more confusing to users trying to enter this number in the correct format.
To be clear, entering “X20250127……” doesn’t work, entering “AES ITN: X20250127……” doesn’t work either. Only “AES X20250127……” works.
Thanks!
Hello Zambu,
Thank you for your reply.
I appreciate you for sharing the solution here.
I am sure it will be helpful for many users.
Have a great day!
