Issue with Square for WooCommerce Plugin Sync

  • Resolved Just There

    (@carlbensy16)


    3 months, 2 weeks ago

    Good morning,

    I hope this email finds the teams at @automattic and @woocommerce well.

    I’m experiencing an issue on a client’s website with the Square for WooCommerce plugin. Specifically, some data between WooCommerce and Square is not syncing as expected. The WooCommerce status log indicates errors related to the Square plugin.

    I reached out to WooCommerce support through the website four days ago but have not yet received a response. Due to the urgency of this issue, I’m following up here in the hope of a quicker resolution.

    I’ve taken the following troubleshooting steps:

    1. Disconnected and reconnected the integration, as suggested in the error message.
    2. Removed the integration from both Square and the website.
    3. Reconnected the square to the website.

    Unfortunately, these measures have not resolved the problem.

    Are you aware of any ongoing issues with the Square for WooCommerce plugin that could be causing this behavior? If additional information or logs are required, I’m happy to provide them.

    Thank you for your attention to this matter, and I look forward to your guidance.

    Best regards,
    Carl

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Reynier (a11n)

    (@reynierc)

    3 months, 1 week ago

    Hi @carlbensy16

    Thanks for reaching out, sharing your experience and the steps you’ve taken to troubleshoot it. Right now, we don’t see any widespread issues on our end.

    To investigate further, are all products affected with the sync issue or only specific ones? I’d love to look at those logs you mentioned to get a clearer picture.

    Also if possible, share a system status report for us to get more details about how your site is set up. You can find it by going to WooCommerce → Status, selecting Get system report, and then Copy for Support.

    I reached out to WooCommerce support through the website four days ago but have not yet received a response. Due to the urgency of this issue, I’m following up here in the hope of a quicker resolution.

    Regarding a response from WooCommerce support, we appreciate your patience on this as the response often relies on the volume of the requests received.

    garry3234

    (@garry3234)

    3 months ago

    I am experiencing an issue with syncing inventory between Square, WooCommerce, and eBay. Specifically:

    1. I am using Square to sync inventory between my retail store and WooCommerce website.
    2. I have recently installed the Ced Commerce plugin to integrate WooCommerce with eBay.
    3. When I enable the eBay inventory sync option, Square sends an email alert and generates a token.

    To resolve this issue, I require assistance with the following:

    1. Configuring the Ced Commerce plugin to sync inventory with eBay without triggering Square’s token generation.
    2. Ensuring seamless inventory syncing between Square, WooCommerce, and eBay.

    Please advise on the necessary steps to resolve this issue. If additional information or access to my WooCommerce setup is required, please let me know.

    Thank you for your prompt attention to this matter.

    • This reply was modified 3 months ago by garry3234.
    Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    3 months ago

    Hi @garry3234,

    I understand that you have a somewhat similar problem.

    However, as per forum best practices, it is advised that you create a new thread so that we can address your issue(s) separately.

    You can create a new thread here: https://wordpress.org/support/plugin/woocommerce-square/#new-topic-0 and make sure to include as much information as you can.

    Thanks for understanding!

Viewing 3 replies - 1 through 3 (of 3 total)
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