Hi @irisbarlev,
Thank you for reaching out.
If you’ve created a Text Type Field for “phone” in the Essential Addons registration form custom field settings, please ensure that you are using the shortcode [phone] in your email template to retrieve the phone number value correctly.
You can follow this video tutorial for a step-by-step guide: https://d.pr/v/67ai3X
Could you please confirm if you’re following this approach? If not, kindly update your email template with the correct shortcode and check again. I hope this helps!
Feel free to reach out if you need further assistance.
Thank you!
Best regards,
Dear Essential Addons Support Team,
I hope this message finds you well.
I followed your instructions exactly for retrieving the phone number from the registration form using the shortcode [phone] in the email template. However, the only field that is not displaying correctly in the email is the phone number. I am receiving all other fields (such as name and email) without any issues, but the phone number appears as the shortcode [phone] instead of the actual value.
Could you please assist me in resolving this issue? I would appreciate any guidance on what might be causing the phone number field to not populate correctly in the email.
Thank you in advance for your help.
Best regards,
Iris
Subject: Issue with Phone Field Not Saving in Essential Addons Custom Fields
Dear Essential Addons Support Team,
I am experiencing an issue with the Phone field in the Custom Fields section of Essential Addons. Every time I set the field and click “Save,” it appears to be saved. However, when I reopen the plugin settings, I find that the field is empty again, as if my changes were not stored.
I have tried saving multiple times, but the issue persists. Could you please assist me in resolving this problem?
Looking forward to your support.
Best regards,
Iris
Hi @irisbarlev,
Thanks for your reply back. I suggest you kindly try this shortcode: [eael_phone_number] on your email template for the Phone number field. I hope it helps.
Let me know how it goes then.
Regards,
~Amit
Hi Amit,
Thank you for your prompt response and for suggesting the shortcode [eael_phone_number].
I have implemented it in the email template as advised, but unfortunately, the phone number is still not being received in the email. However, I have confirmed that the phone number is successfully saved in the user profile under the field: EA Login | Register Form / Phone.
Could you please verify if there are any additional settings or configurations required to ensure the phone number is properly included in the email?
I appreciate your assistance and look forward to your guidance.
Best regards,
Iris
Hello irisbarlev,
Thank you for bringing the update to our attention. We sincerely apologize for the inconvenience you have experienced. I have tested this on my end and identified the issue. I have created a bug report internally regarding this issue and escalated to the Development team to investigate this deeply. Rest assured, I will keep you informed of the progress and resolution.
Thanks for your patience and cooperation.
Subject: Follow-up on Registration Form Phone Field Issue
Dear Essential Addons Support Team,
I hope you are doing well.
I am following up on my previous inquiry regarding the issue with the phone number field not being passed to the email from the registration form. I am still waiting for a response and would greatly appreciate an update on this matter.
It is quite important for my website’s functionality, and I would be very grateful if a solution could be found as soon as possible. Please let me know if any further details are needed from my side.
Looking forward to your response.
Best regards,
Iris
Hello irisbarlev,
I hope you are doing well.
I am pleased to inform you that the phone field issue has been successfully resolved in our Dev version of the Essential Addons for Elementor plugin. Please download the plugin from the following link and install on your website:
Essential Addons for Elementor: https://d.pr/f/9oXFwD
This will resolve your issue. Please let me know the update after checking with the plugin on your end.
Thank you.
Hello Amit,
I wanted to take a moment to express my gratitude for your prompt and effective assistance in resolving the issue with the phone number not appearing in the registration emails. Thanks to your efforts, the fix works perfectly now, and the phone number is included as expected.
I truly appreciate your support and professionalism in addressing this matter quickly. It has made a big difference in ensuring the registration process runs smoothly for our users.
Thanks again for your outstanding service!
Best regards,
Iris
Hello irisbarlev,
Thank you so much for letting us know the update. I am so pleased to know that your issue is resolved now. 😊
I hope you love my support so far.
If you don’t mind me asking, could you do me a favor, and spend 30-sec to review us following this link. This will help us to boost our energy and provide better support. And also, help us to grow more.
Link to review – https://wordpress.org/support/plugin/essential-addons-for-elementor-lite/reviews/?rate=5#new-post
We will be eagerly waiting for your great feedback.
Please feel free to contact our support anytime you need help, we are always here to assist you.
Thank you in advance!
Have a great day! 😊
Hello irisbarlev,
I hope you are doing well.
I am glad to inform you that this Login|Register Form widget issue is resolved in our latest version of the Essential Addons for Elementor plugin. Please update the Essential Addons for the Elementor plugin to the latest version to get this issue resolved.
Please let us know the update after checking on your end. We eagerly await for your response.
Thank you. 😊
