Issue with “Encode Data” Setting After Update (v6.54)

  • anakdelgado

    (@anakdelgado)


    1 week, 3 days ago

    After updating to version 6.54 on our multisite network, we noticed that some subsites had their data encoded even though the “Encode data” option was turned off. We’re using the “Use settings template” option to apply settings from the main site.

    It only stopped encoding after we re-saved the settings on the network admin (without changing anything). It seems like the update may have ignored the setting or applied it incorrectly on child sites.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support amagsumov

    (@amagsumov)

    1 week, 3 days ago

    Hello @anakdelgado,

    Thank you for providing this information.

    I have forwarded your details to our development team.

    We will get back to you with an update within three business days once we have any results.

    Thank you for your patience.

    Plugin Support SergeM

    (@serge00)

    5 days, 7 hours ago

    Hello and thank you for waiting.

    We have tested the CleanTalk plugin in our environment based on your case and we see no issues so far.

    Could you re-check is everything is okay now on the new plugin version? Don’t forget to refresh your website cache when you change any plugin settings.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.