Image issues

  • Resolved joekams

    (@joekams)


    4 years, 9 months ago

    Hello,
    I’m trying plugin to see if it can fulfill my needs before buying the premium version.
    I’m trying to make a virtual tour of the inside of a school.
    But every image I try gives a bad result. The image start always zoomed in and the height is stretched out.
    Also because the image is zoomed in only 1/3t of the height is visible.
    I tried multiple different panoramo images: normal, width and 360. And also on my cellpone and on a digital camera.

    Anyone knows what the issue is?
    Greets

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Lincoln Islam

    (@coderexco)

    4 years, 9 months ago

    Hello @joekams, Thanks for trying the plugin. Can you check if your images are getting cropped when uploading?

    If then, you can turn on “Disable WordPress Large Image Handler on WP VR:” from the WPVR Settings panel. Let me know if it helps.

    Thread Starter joekams

    (@joekams)

    4 years, 9 months ago

    Hello @coderexco, thank you for your response.
    unfortunately the problems remain.
    Here are examples:

    https://pasteboard.co/Jhhmydw.png
    https://pasteboard.co/JhhmfaS.png

    Jahir Chowdhury

    (@jahirchowdhury)

    4 years, 9 months ago

    Hi @joekams ,

    Looks like the image you’re using, is not a full 360-degree panorama.

    The partial panorama support is a pro feature and if you’re facing any issue with the pro plugin, you can open a ticket on our website.

    This forum is for our free users.

    The free version will support the full 360-degree images.

    If you’re facing any issues with the full 360-degree images on the free version, let us know.

    Thanks.

    Thread Starter joekams

    (@joekams)

    4 years, 9 months ago

    Hey @jahirchowdhury,

    Are we talking about 360-degree panorama or 360-degree 3D panorama?
    U tried both but without any luck.

    And my camera quits recording the 360-degree panorama before i’m 360-degrees turned.

    What type is used in this demo https://rextheme.com/wpvr/#demo-tour ?
    The entrance and store view, cause that’s not just a 360-degree image.
    When I try that the floor and ceiling are stretched out.
    So I’m wonderering what type f image is used, and with a normal camera?

    Thanks for the help.
    Greets

    Jahir Chowdhury

    (@jahirchowdhury)

    4 years, 9 months ago

    Hi @joekams ,

    Can you give us the problematic images?

    Since you’re having issues with your images, we can try to create a tour with your images and see if we can do it.

    Thanks.

    Jahir Chowdhury

    (@jahirchowdhury)

    4 years, 9 months ago

    Hi @joekams ,

    We haven’t heard anything from you in a while.

    Let us know if you’re still facing the issue.

    Thanks.

    Jahir Chowdhury

    (@jahirchowdhury)

    4 years, 9 months ago

    Hi @joekams ,

    Since we haven’t heard anything from you in a while, we’re closing this ticket.

    If you face any more issues with the plugin, you’re always welcome to open another ticket.

    We’ll be happy to assist you.

    Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
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