I need help with an invoice

  • Resolved trexkwondo

    (@trexkwondo)


    2 months, 1 week ago

    My company was charged on a company card and I can not trace the invoice to an active account.

    ID: FBCT457ST6 JETPACK
    $99

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    2 months, 1 week ago

    Hi @trexkwondo

    Thanks including that statement descriptor. The account is under the username lratermann.

    If you need more information, you can also contact directly us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter trexkwondo

    (@trexkwondo)

    2 months ago

    That person is no longer with the company. The email address was just set up to forward to my email and I am not getting the password reset link. Can you switch that account to [email protected] or whitelist the email? Maybe it’s been blacklisted? 

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    2 months ago

    Hi @trexkwondo

    I’ve updated the email address on the account and set a password reset link. Let me know if you do not receive it.

    Thread Starter trexkwondo

    (@trexkwondo)

    2 months ago

    I got in. Can you please cancel and refund this purchase? This person is no longer with the company and we do not use this plugin… They’ve been gone for a few years now.

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    2 months ago

    This has been done.

    Please let us know if you need anything else.  

Viewing 5 replies - 1 through 5 (of 5 total)
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