Forminator Plugin – Dropdowns & File Uploads Not Displaying Properly

  • Resolved taxpolis

    (@taxpolis)


    1 month, 3 weeks ago

    Hello Forminator Support Team,

    I am experiencing an issue with the Forminator plugin on my WordPress website. Some dropdowns are not displaying correctly, and certain tick marks appear missing or blurry. Additionally, file uploads do not function as expected.When the Issue Started:

    • The issue began after installing the LiteSpeed Cache plugin.
    • When I deactivate and reactivate the LiteSpeed Cache plugin, Forminator works fine for a short period (around a day), but then the issue returns.

    Troubleshooting Steps Taken:

    1. Cleared Cache: Tried clearing the LiteSpeed Cache and browser cache.
    2. Excluded Forminator Scripts: Added Forminator-related scripts and styles to the LiteSpeed Cache exclude list.
    3. Adjusted Optimization Settings: Tweaked JavaScript/CSS minification and defer settings in LiteSpeed Cache.
    4. Plugin Deactivation: Deactivated and reactivated both LiteSpeed Cache and Forminator, but the issue persists.
    5. Checked Theme & Other Plugins: Switched themes and disabled other plugins to see if there were conflicts.

    Temporary Fix:

    • If I deactivate and reactivate the LiteSpeed Cache plugin, Forminator works fine for some time but stops again after a while.

    Request for Support:

    • Is there a specific setting in LiteSpeed Cache that is causing this conflict?
    • Are there known compatibility issues between Forminator and LiteSpeed Cache?
    • Any recommendations for a permanent fix?

    I appreciate any guidance or solutions you can provide. Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    1 month, 3 weeks ago

    Hello @taxpolis

    Hope you’re doing well today! Sorry to hear about the issue you’re facing with the Forminator Plugin.

    Thank you for the detailed information about the issue. I tried to replicate the issue on my lab site with Forminator form and LiteSpeed Cache plugin – however, I was not able to replicate the issue on my lab site.

    Additionally, I also checked the page you’ve shared and the form looks fine the dropdowns, date pickers and upload field worked fine for me. However, it could be possible that you have the LiteSpeed Cache Plugin disabled at the moment.

    In this case, can you please enable “Load form using AJAX” and “Prevent page caching on form pages” for this form and see if that helps?

    You will find these options under WP Admin >> Forminator >> Edit form >> Behavior >> Rendering

    Ref: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#rendering

    In case this doesn’t help, can you please confirm if you are using the latest version of the Forminator plugin? Also, could you please share the Forminator form export with us so that we can replicate if the issue occurs on that specific form?

    To share the form export
    – Navigate to the “Forminator -> Forms” page in your site’s back-end
    – click on a little “gear” icon next to the form in question
    – select “Export” option
    – copy given export code and paste it at https://pastebin.com
    – include link to that paste in your response below.

    Note: this export will not include any data that is already submitted – they’ll stay safely on your site and we don’t need them anyway.

    Please let us know how it goes.

    Kind Regards,
    Saurabh

    Thread Starter taxpolis

    (@taxpolis)

    1 month, 2 weeks ago

    I tried enabling “Load form using AJAX” and “Prevent page caching on form pages”, but unfortunately, the issue still persists.

    As per your request, I have exported the Forminator form and uploaded the export code to Pastebin. Here is the link: https://pastebin.com/t8TLkiS1

    Could you please review it and help resolve the issue? Let me know if any further details are needed.

    Looking forward to your support.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    1 month, 2 weeks ago

    Hi @taxpolis

    Thank you for the form.

    I couldn’t replicate the issue on my lab site, I see the form on your site is also the same as it shows in my site when I imported it.

    Could you try by excluding the Forminator JS files from the front end optimization in case you are using it?

    select2.full.min.js
jquery.validate.min.js
forminator-form.min.js
front.multi.min.js

    https://monosnap.com/file/mNqFC5gmySYHyhbnrRYpxo87AX8OMu

    Let us know the result you got.
    Best Regards
    Patrick Freitas

    Plugin Support Jair – WPMU DEV Support

    (@wpmudevsupport15)

    1 month, 1 week ago

    Hello @taxpolis

    It’s been some time since we last heard from you, so I will mark this thread as resolved. If you have any more questions or need further assistance, please feel free to reach out!

    Kind regards,
    Jair.-

Viewing 4 replies - 1 through 4 (of 4 total)
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