E-commerce tracking doesn’t work

  • Resolved darya2017

    (@darya2017)


    3 years, 6 months ago

    Hi,

    Could you please help to resolve the issue with the e-commerce tracking. It doesn’t work, unfortunately.

    Kind regards,
    Darya

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • luanluta

    (@luanluta)

    3 years, 6 months ago

    Hello @darya2017,

    I checked the page you linked using the Tag Assistant recommended on the plugin docs page.

    I saw that multiple global site tags have been added to your site. This is most certainly the cause of the issue since it’s recommended that you don’t use multiple tracking codes on the site.

    Image here: https://d.pr/i/aLtwdk

    Can you check if you have multiple plugins that add the Google tracking tag?

    • This reply was modified 3 years, 6 months ago by luanluta.
    wohlsein14

    (@wohlsein14)

    3 years, 6 months ago

    Hello,
    I have the same problem as @darya2017. There are no e-commerce data on my google analytics dashboard. This is the page: https://www.wohlsein-weine.de/
    I hope you can help to solve this issue.
    Kind regards

    Plugin Support Kateryna K. a11n

    (@katinthehatsite)

    3 years, 6 months ago

    Hi @wohlsein14 – could you please kindly open a new thread so that we can look into your issue separately? Thank you!

    Thread Starter darya2017

    (@darya2017)

    3 years, 6 months ago

    Dear Luan,

    I removed multiple global site tags as you advised. Unfortunately, the e-commerce tracking still not working.

    Could you please help to make it work.

    Kind regards,
    Darya

    Thread Starter darya2017

    (@darya2017)

    3 years, 6 months ago

    Dear Luan,

    Please also see the site’s status.

    
### WordPress Environment ###

WordPress address (URL): https://www.marentcrafts.com
Site address (URL): https://www.marentcrafts.com
WC Version: 5.8.0
REST API Version: ✔ 5.8.0
WC Blocks Version: ✔ 5.9.1
Action Scheduler Version: ✔ 3.3.0
WC Admin Version: ✔ 2.7.2
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.25
PHP Post Max Size: 512 MB
PHP Time Limit: 600
PHP Max Input Vars: 8000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.31-MariaDB-log-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.8.0
WC Database Prefix: wp_
Total Database Size: 87.25MB
Database Data Size: 65.92MB
Database Index Size: 21.33MB
wp_woocommerce_sessions: Data: 5.02MB + Index: 1.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.80MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 4.52MB + Index: 1.84MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aws_cache: Data: 5.20MB + Index: 0.00MB + Engine MyISAM
wp_aws_index: Data: 0.98MB + Index: 1.29MB + Engine MyISAM
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wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_gpf_render_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.41MB + Index: 0.66MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.08MB + Index: 0.06MB + Engine MyISAM
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wp_wfcrawlers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
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wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
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wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_wftrafficrates: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_gpf_google_taxonomy: Data: 0.86MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_network_wallets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_wpml_mails: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
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wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.16MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 15
acf-field-group: 2
attachment: 1701
custom_css: 2
customize_changeset: 6
gs-logo-slider: 3
jetpack_migration: 2
logoshowcase: 12
mc4wp-form: 1
ml-slide: 6
ml-slider: 3
nav_menu_item: 144
oembed_cache: 66
page: 35
post: 11
product: 524
product_variation: 1568
revision: 125
sa_slider: 3
shop_coupon: 7
shop_order: 417
shop_order_refund: 13
sumo_wcpo_cron_jobs: 5
sumo_wcpo_masterlog: 27
wccf_product_field: 2
wpcf7_contact_form: 4
wpmm_theme: 3
wppopups: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (18) ###

Advanced Woo Search: by ILLID – 2.38
Contact Form 7: by Takayuki Miyoshi – 5.5.2
Attach Invoice to Woo Email on Complete Order: by Darya Mazanenka – 1.0.0
Max Mega Menu: by megamenu.com – 2.9.5
MetaSlider: by MetaSlider – 3.23.0
Product Variations Swatches for WooCommerce: by VillaTheme – 1.0.1.16
Lazy Load - Optimize Images: by WP Rocket – 2.3.4
W3 Total Cache: by BoldGrid – 2.1.9
WebP Converter for Media: by Mateusz Gbiorczyk – 3.2.3
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.16
WPC Frequently Bought Together for WooCommerce: by WPClever – 3.9.3
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.1.2
Takepayments CS Gateway: by Takepayments – 1.4.1
WooCommerce: by Automattic – 5.8.0
Wordfence Security: by Wordfence – 7.5.6
Yoast SEO: by Team Yoast – 17.5
WP Logo Showcase Responsive Slider and Carousel: by WP OnlineSupport
Essential Plugin – 3.0.3

### Inactive Plugins (1) ###

Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.1.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Marent Theme
Version: 1.1.67 (update to version 0 is available)
Author URL: https://daryamazanenko.com/
Child Theme: ✔
Parent Theme Name: Storefront
Parent Theme Version: 3.9.1
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooCommerce Google Product Feed feeds ###

8328b1c6eb48c02b: Crafts Product Feed
  Type: google
  Category filter: except
  Categories: 994

### WooCommerce Google Product Feed options ###

Include variations in feed: Enabled
Send "item group ID": Enabled
Expanded schema markup: -
Debug key: cb39d2cc-9147-4dcd-97dd-b4a4300cb3b1

### WooCommerce Google Product Feed fields ###

Title: Pre-populates from product product_title.
Product description: Main product description (full preferred) plus variation description
Availability (in stock products): Defaults to "in stock".
Availability (backordered products): Defaults to "backorder".
Availability (out of stock products): Defaults to "out of stock".
Brand: Pre-populates from brands taxonomy.
Manufacturer Part Number (MPN): Pre-populates from _mpn_key meta field.
Product Type: Pre-populates from product_cat taxonomy.
Google Product Category: 
Size system: 

### Action Scheduler ###

Complete: 8,590
Oldest: 2021-10-05 10:12:18 +0000
Newest: 2021-11-05 09:43:41 +0000

Failed: 2
Oldest: –
Newest: –

Pending: 3
Oldest: 2021-11-05 09:58:41 +0000
Newest: 2021-11-05 09:58:41 +0000

### Status report information ###

Generated at: 2021-11-05 09:57:58 +00:00

    Kind regards,
    Darya

    Plugin Support con

    (@conschneider)

    Engineer

    3 years, 5 months ago

    Hi Darya,

    According to the Tag Manager it looks good to me now. https://d.pr/i/Ntwpbi

    Thank you for the system status report as well. Caching can sometimes derail the tracking all together. Let’s try and deactivate:

    Lazy Load – Optimize Images: by WP Rocket – 2.3.4
    W3 Total Cache: by BoldGrid – 2.1.9

    **Before you do that, please do make a full backup!** – one can never have too many.

    Does that change anything?

    Kind regards,

    Thread Starter darya2017

    (@darya2017)

    3 years, 5 months ago

    Hi,

    Unfortunately, it didn’t help, and I turned the plugins on again.

    What else can be checked to make the tracking work?

    Kind regards,
    Darya

    wbrubaker.a11n

    (@wbrubaker)

    3 years, 5 months ago

    Hi there,

    To be clear, analytics tracking is disabled for admin users just in case that’s how you’re testing this, you’d want to test as either a guest user or a logged in customer.

    I’ve done some testing on a site of mine and WooCommerce Google Analytics Integration works there as expected. I’ve also searched our issue tracker for other reports of this type of behavior: https://github.com/woocommerce/woocommerce-google-analytics-integration/issues and I wasn not able to find any. This leads me to believe that the problem you are experiencing is caused by something external to WooCommerce and WooCommerce Google Analytics Integration. My suggestion would be to test for software conflicts to try and isolate the cause of this. There’s some documentation about that here: https://woocommerce.com/document/how-to-test-for-conflicts

    It is also possible to load a debug version of the JavaScript that google provides which will output debug information in the browser console. If you feel that may help you isolate the cause of this issue, you can find a copy of a plugin that will load that debug script here: https://github.com/WillBrubaker/hiro-ga-debug/blob/main/hiro-ga-debug.php

Viewing 8 replies - 1 through 8 (of 8 total)
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