Hello,
Which version of our plugin do you have?
Kind regards,
Hello,
The version is 4.16.1
We have several subscriptions active. Somo with Revolut and others with Stripe. This only happens in Revolut.
Hello,
Before updating to the latest version of our plugin did you encounter this issue?
Please reach out to our in App Help section and ask for your case to be escalated. To further debug this we would need you to share information that should not be shared on a public forum.
Follow these steps to reach out to our help section:
– Open the Revolut Business App
– Click on your account name on the top left of your screen.
– Open “Help” section.
– Scroll down until you see “Chat” option.
– Click on “Start new chat” (chat bubble icon)
Kind regards,
Just did that this morning and they gave me 48H to receive an answer. I think its not acceptable given the subject.
Should i downgrade the version of the plugin? How should i download the previous version? Thank you.
I have the same issue with the latest version. Revolut’s fees for refunding duplicate charges are highly frustrating, and they add to the burden of customer support, which includes dealing with angry customers, processing numerous manual refunds, and handling additional accounting tasks.
We are also seeing this issue. Duplicate payments on subscription orders. Running 4.16.1 on WooCommerce 9.1.4 and WordPress 6.6.1. The issue started on July 30th, which matches the update to 4.16.1.
I can confirm that this issue is only happening on Revolut subscription renewals. Non-subscription orders do not have an issue and neither do non-Revolut subscriptions.
I have downgraded to 4.16.0 and have a renewal in 13 hours, so we’ll see what happens with that order.
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This reply was modified 9 months ago by
dpash. Reason: Updated to include comment about downgrading
Hello,
Thank you for bringing this to our attention. We have passed this on to our lead developer and we are investigating it with top priority. Will keep updates on this post when a solution will be issued.
Thank you for your patience and we apologise for this inconvenience
Kind regards,
Having checked the dates of releases and the difference in the code, I’ve now downgraded to 4.15.1
If other people want to find older versions, they can be downloaded at https://wordpress.org/plugins/revolut-gateway-for-woocommerce/advanced/
Hello,
Downgrading will not be necessary. We found the issue and released a new version. Please upgrade to the latest one (4.16.2).
Once updated, can you please confirm if the solution fixed the problem?
Kind regards,
Thanks for the speedy fix. I’ve deployed 4.16.2 and will let you know tomorrow if we have any additional issues as that’s our next scheduled renewal.
I can confirm that our most recent subscription renewal did not have a double charge.
Is Revolut going to refund the fees applied for this extra transactions? We had to make a lot of refunds and its not fair we have to support those costs. (Im talking about the comission Revolt is charging).
Thank you
