Hi @jmzolezzi,
Greetings. Hope you are doing well.
Regarding your query, I am really sorry for the inconvenience. Currently, no option is available to disable this from the user end. But Don’t worry. I have already transferred this to our Dev Team for further assistance.
You will be notified ASAP with an update.
Thanks and Regards.
Hi @jmzolezzi,
Greetings. Hope you are doing well.
Thanks a lot for allowing us time. I really appreciate your patience.
Regarding your query, I am delighted to let you know that our Dev Team has fixed the issue you have mentioned in a dev version of our plugin. This fix will be released in future releases. For now, I am sharing the Dev Version plugin zip file so that you can download it and manually install it and enjoy the fix.
Download link – https://d.pr/f/D8KK7a
After that, please follow these instructions: https://d.pr/U7c1Kz.
I would like to suggest you to install the zip file and check and let me know if the issue is fixed or not. I am here to assist you further.
Thanks and Regards.
Hello @jmzolezzi,
Greetings! Hope you are doing well.
We haven’t received any updates regarding the issue mentioned earlier. Could you please let us know if the issue still persists or not?
We would greatly appreciate an update.
Thank you.
Have a good day!
Thread Starter
Juanzo
(@jmzolezzi)
Sorry for the late reply Nayeem.
I’ve tested the download but I still see betterdocs/assets/blocks/categorygrid/frontend.js and betterdocs/assets/elementor/css/betterdocs-el-edit.css loaded at the whole site.
No rush at all trying to solve this, since I’ve confirmed these files are less than 0,6 Kb, so it’s very little extra weight.
Hi @jmzolezzi,
Greetings. Hope you are doing well.
Thanks a lot for your reply and sharing the update. I really appreciate this. I am sorry for the inconvenience. It would be great if you could clear your website cache and check again. Let me know how it goes.
If this still loading at whole website please contact us here. We are always here to assist you further.
Thanks and Regards.
Hello there,
Greetings! Hope you are doing well.
We haven’t received any updates regarding the issue mentioned earlier. Could you please let us know if the issue still persists or not?
We would greatly appreciate an update.
Thank you.
Have a good day!
Thread Starter
Juanzo
(@jmzolezzi)
Hello @nayeem-ul-islam-nipun, would you mind creating a test site and confirm this?
I’ve tried it before and it didn’t work, I did clear cache, but I’d appreciate your feedback on this.
Thread Starter
Juanzo
(@jmzolezzi)
PS. I have BetterDocs Pro enabled, not sure if that is the cause it did not work. I have it installed at https://duplika.com/
Hi @jmzolezzi,
Greetings. Hope you are doing well.
Regarding your query, I would like to suggest you to reach us here as WordPress.org only supports for FREE plugins.
Thanks and Regards.
Plugin Support
Pial
(@iapial)
Hello again @jmzolezzi
Thank you for Sharing the Update. As per the WordPress.org guidelines, all commercial support, including Pro Dependency, must be handled through the plugin’s official support channels.
Kindly reach out to us directly, and we’ll be happy to assist you further with this issue.
Looking forward to helping you resolve this!
Best regards,
Pial
