Critical Error Upon Installing/Activating Plugin

  • kgas1

    (@kgas1)


    6 days, 7 hours ago

    Hello,

    I have tried to install and activate this plugin and as soon as I activated it, a critical error instantly appeared and site was unusable until we went into the backend to deactivate the plugin.

    Going through the logs,

    Critical Uncaught Error: Class “WooCommerce\Square\Admin\Product_Editor_Compatibility” not found in /www/theredheartcampaign_983/public/wp-content/plugins/woocommerce-square/woocommerce-square.php:455

    Critical Uncaught Error: Class “WooCommerce\Square\Admin\Product_Editor_Compatibility” not found in /www/theredheartcampaign_983/public/wp-content/plugins/woocommerce-square/woocommerce-square.php:455 Additional context{ “error”: { “type”: 1, “file”: “/www/theredheartcampaign_983/public/wp-content/plugins/woocommerce-square/woocommerce-square.php”, “line”: 455 }, “remote-logging”: true, “backtrace”: [ “”, “#0 /www/theredheartcampaign_983/public/wp-includes/class-wp-hook.php(324): WooCommerce_Square_Loader->declare_features_compatibility(”)”, “#1 /www/theredheartcampaign_983/public/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#2 /www/theredheartcampaign_983/public/wp-includes/plugin.php(517): WP_Hook->do_action(Array)”, “#3 /www/theredheartcampaign_983/public/wp-content/plugins/woocommerce/includes/class-woocommerce.php(841): do_action(‘before_woocomme…’)”, “#4 /www/theredheartcampaign_983/public/wp-includes/class-wp-hook.php(324): WooCommerce->init(”)”, “#5 /www/theredheartcampaign_983/public/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#6 /www/theredheartcampaign_983/public/wp-includes/plugin.php(517): WP_Hook->do_action(Array)”, “#7 /www/theredheartcampaign_983/public/wp-settings.php(704): do_action(‘init’)”, “#8 /www/theredheartcampaign_983/public/wp-config.php(106): require_once(‘/www/theredhear…’)”, “#9 /www/theredheartcampaign_983/public/wp-load.php(50): require_once(‘/www/theredhear…’)”, “#10 /www/theredheartcampaign_983/public/wp-blog-header.php(13): require_once(‘/www/theredhear…’)”, “#11 /www/theredheartcampaign_983/public/index.php(17): require(‘/www/theredhear…’)”, “#12 {main}”, “thrown” ] }

    We need to get this plugin installed in order to be able to take payments through Square. Any thoughts/insights would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    5 days ago

    Hi @kgas1,

    Thanks for sharing those details.

    The error you’re seeing usually means that the plugin is trying to load a class that’s missing or not being included correctly. This can happen if the plugin didn’t install fully, if a file is inaccessible, or if there’s a conflict with another plugin or your theme.

    Here’s what I recommend:

    1. Delete the current WooCommerce Square plugin from your site.
    2. Download a fresh copy directly from https://wordpress.org/plugins/woocommerce-square/
    3. Reinstall and activate the plugin.
    4. Make sure you’re using the latest versions of WordPress, WooCommerce, and PHP.

    Let us know how it goes!

Viewing 1 replies (of 1 total)
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