Hi @aksteve,
I am sorry for the critical error you experience when Smash Balloon is active on your website. It is likely due to a conflict with a theme or one of your plugins.
To find the conflicting plugin or theme, please do the following:
- Switch to a default theme like Twenty-Twenty Three and check the issue again. If the issue is resolved, your theme is causing the issue and it’s best to check with your theme author.
- Temporarily deactivate all 3rd-party plugins and check if the issue gets resolved. If resolved, start activating them one by one. Each time you activate a plugin, check for the issue. When the issue reappears, you will find the conflicting plugin
I recommend doing this on a staging website to avoid affecting your live website.
If you need us to investigate further, please submit a support request via the form on our website, https://smashballoon.com/support/, and include the plugin’s System Info.
To obtain this information, please temporarily enable the Facebook Feed plugin and follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.
Do not hesitate to ask if you have questions.
Hey @aksteve,
Following up here, it looks like your issue could be a conflict with a JavaScript library used by one or both of the plugins. It may also be a conflict caused by the use of jQuery depending on the plugins involved. In this case, we could provide further insight and troubleshooting if you contact us using the form on our website.
I will mark this thread as resolved, but please let us know if you need any further assistance or have any questions.
Best regards.
