Captcha Failed

  • Resolved thepackstudio

    (@thepackstudio)


    2 weeks, 3 days ago

    I have enabled the recaptcha – v2 and gotten the 2 codes from google.

    But I just get this message every time I try to register.

    Nothing to see in the consol log

    J

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    2 weeks ago

    Hi @thepackstudio,

    Thank you for reaching out to us regarding the issue you experienced.

    We tested the form link you provided by submitting it twice, and on both occasions, the submissions were successful without encountering any CAPTCHA errors. Could you please confirm if you are still experiencing the issue on your end, or if it has been resolved?

    Additionally, since the form you are using is built with the ProfileGrid plugin, we recommend reaching out directly to the ProfileGrid support team for specialized assistance. You can contact them through their support forum here: ProfileGrid Support.

    Please feel free to update us if you continue facing any problems — we’re happy to assist further if needed!

    Thread Starter thepackstudio

    (@thepackstudio)

    2 weeks ago

    I found the issue – the server had not been set up correctly

    Your server is unable to connect to Google’s reCAPTCHA verification API because of a cURL error 7.

    That specific error means:

    “Failed to connect: Connection refused”
    Usually because:

    • The server has outbound HTTP/S connections blocked
    • cURL is not properly configured or is disabled
    • A firewall or security layer (like ModSecurity or server hardening) is interfering
    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    1 week, 5 days ago

    Hi @thepackstudio,

    Thanks for the update. Do let us know if you require any further assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
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