Hi there!
I can understand your concernm let me clarify this, WooCommerce Square only syncs product data, not sales or orders. So, your website sales will not sync with your Square registers, even if the sync setting is enabled, like we explain here https://woocommerce.com/document/woocommerce-square/sync-settings/#section-21
To better understand what you’re seeing, could you please share a screenshot showing where you’re seeing sales data syncing with Square? Also, let us know which button you’re trying to use to disable the sync, and if possible, share a screenshot of that as well. You can use the following tool for the screenshot: https://snipboard.io
This will help us take a closer look and guide you more accurately.
Hi there,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
that is incorrect. It does sync up with the register. I am literally sitting here looking at it.
Hi @rodsstuff,
Thanks for your reply. I completely understand your concern. To follow up on our earlier response, while WooCommerce Square typically syncs product data and not orders, we want to get a clear picture of what’s happening on your end.
Could you please share a screenshot showing where you’re seeing your website sales syncing with your Square register? Also, include a screenshot of the sync setting screen, specifically the button you’re using to try disabling the sync. You can upload the images via https://snipboard.io and paste the links here.
Once we have those visuals, we’ll be in a better position to investigate and guide you accordingly. Looking forward to your update!
Online order showing in the register reports. snipboard.io/SsHtVf.jpg
Setting. snipboard.io/kOFg5i.jpg
The sync settings need to be set to disabled to woocommerce. I can change it with the drop down but the save button wont work.
Hi @rodsstuff,
Thank you for sharing the screenshot. However, the “Disconnect from Square” button doesn’t appear to be greyed out as shown in the image.
To better understand what you’re trying to achieve, could you please use Loom to record your screen while you attempt to disable it? This will help us get a clearer picture of the process and the issue you’re facing.
