Cannot Remove Item from Website’s Menu

  • Resolved sghomeinvestment

    (@sghomeinvestment)


    4 months ago

    Whenever I have made changes to my website, like updating an article or remove an item from my menu, it takes a long time to load. 

    In fact, I am not able to remove an itme from my website’s menu. When I clicked “save menu”, the loading takes a very long time and eventually time out with error code 524.

    However, I have no issue with updated my post although the time taken to save any changes is taking longer than usual.

    This has happened for almost a week and can this be related to updated Siteorigin Widget Bundle or any plugin updates?

    The page I need help with: [log in to see the link]

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  • Plugin Support Andrew Misplon

    (@misplon)

    4 months ago

    Hi Lance

    If you’re managing your menu via the Customizer then it sounds like there might be a JavaScript error present. To troubleshoot the issue you could temporarily deactivate all plugins at once. With all plugins deactivated attempt to make a change to your menu and check to see if the issue persists. This first troubleshooting step will let you know if a plugin conflict is involved.

    Kind regards

    Andrew

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