Cannot delete Theme, code still running on my Theme affecting Performance

Resolved roysai
(@roysai)

5 years ago

Hi,
I was using TwentyTwenty as my main theme but changed to another theme a couple of days ago.
The problem is that there is some script, code, still running behind from the TwentyTwenty theme on my new Theme-website and in particular in my Home Page (all the other pages seems to be Ok.
So, the homepage still showing this old Menu from TwentyTwenty theme on Laptop and on Mobile versions.
I’ve already cleaned my Caches on browsers and Cloudflare.
I’ve also contacted my Web-hosting company and they have cleared the Server and Cache from their end.

I even get GTMetrix/Google reports with some “Bad request messages”, showing this and the problem is that is delaying the speed of my website 5 seconds just with 2 TwentyTwenty issues on the Headers section. Here are the 2 screenshots.

I really hope you can help me as I have been trying to solve this issue without any result.
Cheers,
Roy.

Screenshot 1: https://prnt.sc/rx7hj6

Screenshot 2: https://prnt.sc/rx7iti

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 20 total)

1 2 →

Moderator James Huff
(@macmanx)

5 years ago

Is there any change if you completely disable Cloudflare’s cache?

Cloudflare’s cache is annoyingly persistent, even after allegedly clearing, sometimes I find that just switching it off is the only way to be sure.

Also, is there any change if you try to activate any other theme, like Twenty Nineteen for example?

It’s possible that something is wrong with your current theme, so WordPress may be attempting to use the latest default theme (Twenty Twenty) instead.

gridkitten
(@gridkitten)

5 years ago

I’ve been experiencing the same issue. Actually never really used TwentyTwenty so ended up deleting just now, but still the homepage is TwentyTwenty (& doesn’t even have all the menus). Maybe it’s a common bug, so just letting you know.

Thread Starter roysai
(@roysai)

5 years ago

Hi @macmanx !
Thank you for your response and regarding Cloudflare’s, I’ve cleaned the Cache directly from their Website and also from their plugin directly on my website. Then I disabled and deleted their plugin and disconnected from ShortPixel and other plugins that could be connected. Actually I disabled all plugins and just left Elementor plugin active and the problem stills there event after cleaning again my cache and browser cache, cookies.

I’ve tried also to change to TwentyNineteen theme and the issue our bug, still there, I just can get rid of the TwentyTwenty menu and in Google and GTMextrix reports they reflect the code from this theme messing somewhere on my site.

I hope you can help me as I have some weeks and just can fix it on myside.
Thank you also @gridkitten , I have seen the same problem to erase this theme in other topics and forums.
Keep safe both !
🙂
Roy

Moderator James Huff
(@macmanx)

5 years ago

Disabling the Cloudflare plugin doesn’t disable Cloudflare’s cache. You need to do that on Cloudflare’s end.

Thread Starter roysai
(@roysai)

5 years ago

Hi, @macmanx , thank you again for your response.
About Cloudflare maybe I wasn’t clear but I cleaned cache on Cloudflare’s end. Then I also cleaned cache on my dashboard and also using their plugin. After I’ve disable their plugin and cleaned all web browser caches. And also asked my web hosting to reset and clean caches on their end.
Still the problem is there with the TwentyTwenty theme. I can erase the menu from this theme from my website (mobile and lap version).
Thank you again.
Roy

Moderator James Huff
(@macmanx)

5 years ago

No, you were clear that you cleared the cache on Cloudflare’s end.

To which I replied, “Is there any change if you completely disable Cloudflare’s cache? Cloudflare’s cache is annoyingly persistent, even after allegedly clearing, sometimes I find that just switching it off is the only way to be sure.”

Thread Starter roysai
(@roysai)

5 years ago

Hi @macmanx !
Thank you. So, I’ve followed your suggestions to completely disable Cloudflare’s and disable their plugin too. Then I cleaned all caches on my dashboard and browser but the problem with the Menu from TwentyTwenty stills.
As I was translating into Spanish, I have all the website working well on Laptop/Mobile but just in Spanish and in English that was the initial language all the site working well but is just the Menu on the Homepage from TwentyTwenty that keeps appearing no matter what.
Thank you for any suggestions 🙂

Thread Starter roysai
(@roysai)

5 years ago

So, I am able to see any changes in real time now, I’ve tested and in incognito window I can see any change, except that the Menu from TwentyTwenty stills. Apparently there is a code running somewhere…

Moderator James Huff
(@macmanx)

5 years ago

Have you tried deactivating all plugins again, now that all caches are fully disabled?

If no change there, try switching the theme again now that all caches are fully disabled.

If still no change, did you ever make any changes to Twenty Twenty that you may have accidentally added to one of WordPress’s function.php files instead of the theme’s file?

Thread Starter roysai
(@roysai)

5 years ago

Hi @macmanx ,
I’ve disabled all plugins, cleaned caches and changed Theme but the problem stills there.
I’ve sent again my sitemap to Google and asked again to get indexed. Not sure if the problem can be there ?

Regarding WP, I didn’t make any changes to php files. So I am quite lost at the moment.
Thanks again 🙂

Moderator James Huff
(@macmanx)

5 years ago

Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

Thread Starter roysai
(@roysai)

5 years ago

Hi @macmanx , thanks again.

So I’ve asked the support from Bluehost, they just did exactly what you’ve told me. Erase all the files in control panel and delete and replace excepting for the 2 files. They reset files permission again and from my side cleaned cookies and browser caches and also in WP dashboard.
The problem with the broken home page stills after doing all.
As Bluehost told me , they think is something related with caches as they’ve sent me a non cache website link and works fine: https://dconfluence.com/?nocache=1

Not sure what else to do.
Thanks again.
Roy.

Moderator James Huff
(@macmanx)

5 years ago

Are you using any caching plugins besides Cloudflare? If not, then it sounds like the problem is with Bluehost’s built-in cache, and you’ll need to work with them on this.
Thread Starter roysai
(@roysai)

5 years ago
Hi @macmanx !
so I dont have active WP fastest cache that also I’ve installed after this problem, but it’s disabled at the moment. If not I have UpdraftPlus for the backups (not sure if TranslatePress could be affecting dont think so).
I just spent some days with Bluehost and again yesterday they cleaned and reset caches, also erase all WP files and installed them again but the problem with the WP2020 persists.
Here is my site info: probably will contact a developer to track the code from the WP2020 theme?
Cheers,
```
### wp-core ###

version: 5.4
site_language: en_US
user_language: en_US
timezone: America/Los_Angeles
permalink: /%category%/%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 3
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home1/dconflue/public_html
wordpress_size: 476.45 MB (499591919 bytes)
uploads_path: /home1/dconflue/public_html/wp-content/uploads
uploads_size: 223.06 MB (233897755 bytes)
themes_path: /home1/dconflue/public_html/wp-content/themes
themes_size: 7.18 MB (7529480 bytes)
plugins_path: /home1/dconflue/public_html/wp-content/plugins
plugins_size: 112.93 MB (118413426 bytes)
database_size: 8.93 MB (9361991 bytes)
total_size: 828.55 MB (868794571 bytes)

### wp-dropins (2) ###

db-error.php: true
maintenance.php: true

### wp-active-theme ###

name: Kadence (kadence)
version: 0.5.4
author: Kadence WP
author_website: https://www.kadencewp.com/
parent_theme: none
theme_features: automatic-feed-links, title-tag, html5, customize-selective-refresh-widgets, responsive-embeds, post-thumbnails, editor-styles, align-wide, editor-font-sizes, service_worker, menus, custom-logo, editor-color-palette, editor-style, header-footer-elementor, widgets
theme_path: /home1/dconflue/public_html/wp-content/themes/kadence

### wp-mu-plugins (3) ###

Endurance Browser Cache: version: 0.4, author: Mike Hansen
Endurance Page Cache: version: 1.9, author: Mike Hansen
SSO: version: 0.3, author: Garth Mortensen, Mike Hansen

### wp-plugins-active (13) ###

Accelerated Mobile Pages: version: 1.0.41, author: Ahmed Kaludi, Mohammed Kaludi
Asset CleanUp: Page Speed Booster: version: 1.3.6.1, author: Gabriel Livan
Elementor: version: 2.9.7, author: Elementor.com
Envato Elements: version: 1.1.9, author: Envato
Fullwidth Page Templates: version: 1.0.3, author: Brainstorm Force
Premium Addons for Elementor: version: 3.12.1, author: Leap13
Rank Math SEO: version: 1.0.42.2, author: Rank Math
ShortPixel Image Optimizer: version: 4.17.3, author: ShortPixel
Site Kit by Google: version: 1.7.0, author: Google
TranslatePress - Multilingual: version: 1.7.0, author: Cozmoslabs, Razvan Mocanu, Madalin Ungureanu, Cristophor Hurduban
UpdraftPlus - Backup/Restore: version: 1.16.23, author: UpdraftPlus.Com, DavidAnderson
WPForms Lite: version: 1.5.9.5, author: WPForms
WP Mail SMTP: version: 1.9.0, author: WPForms

### wp-plugins-inactive (5) ###

ConvertKit: version: 1.9.2, author: ConvertKit
ElementsKit Lite: version: 1.5.0, author: Wpmet (latest version: 1.5.2)
MOJO Marketplace: version: 1.5.2, author: Mike Hansen
WP Database Reset: version: 3.15, author: WebFactory Ltd
WP Fastest Cache: version: 0.9.0.5, author: Emre Vona

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1656
imagemagick_version: ImageMagick 6.7.8-9 2019-08-08 Q16 http://www.imagemagick.org
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 115 GB
	imagick::RESOURCETYPE_DISK: -1
	imagick::RESOURCETYPE_FILE: 12288
	imagick::RESOURCETYPE_MAP: 48 MB
	imagick::RESOURCETYPE_MEMORY: 48 MB
	imagick::RESOURCETYPE_THREAD: not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.25

### wp-server ###

server_architecture: Linux 4.14.94-164.ELK.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.3.13 64bit
php_sapi: cgi-fcgi
max_input_variables: 10000
time_limit: 300
memory_limit: 2560M
max_input_time: 600
upload_max_size: 2560M
php_post_max_size: 2600M
curl_version: 7.67.0 OpenSSL/1.0.2t
suhosin: false
imagick_availability: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.23-23
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home1/dconflue/public_html/wp-content
WP_PLUGIN_DIR: /home1/dconflue/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 2560M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### wpforms ###

version: 1.5.9.5
license: false
lite: Jan 14, 2020 @ 8:30am
total_forms: 1
total_entries: 2

### google-site-kit ###

version: 1.7.0
php_version: 7.3.13
wp_version: 5.4
reference_url: https://dconfluence.com
amp_mode: no
site_status: connected-site
user_status: authenticated
active_modules: site-verification, search-console, adsense, analytics, pagespeed-insights, tagmanager
required_scopes: 
	openid: ✅
	https://www.googleapis.com/auth/userinfo.profile: ✅
	https://www.googleapis.com/auth/userinfo.email: ✅
	https://www.googleapis.com/auth/siteverification: ✅
	https://www.googleapis.com/auth/webmasters: ✅
	https://www.googleapis.com/auth/adsense: ✅
	https://www.googleapis.com/auth/analytics: ✅
	https://www.googleapis.com/auth/analytics.readonly: ✅
	https://www.googleapis.com/auth/analytics.manage.users: ✅
	https://www.googleapis.com/auth/analytics.edit: ✅
	https://www.googleapis.com/auth/tagmanager.readonly: ✅
	https://www.googleapis.com/auth/tagmanager.edit.containers: ✅
	https://www.googleapis.com/auth/tagmanager.manage.accounts: ✅
search_console_property: https://dconfluence.com/
adsense_account_id: pub-678•••••••••••••
adsense_client_id: ca-pub-678•••••••••••••
adsense_account_status: ads-display-pending
adsense_use_snippet: yes
analytics_account_id: 1611•••••
analytics_property_id: UA-1611•••••••
analytics_profile_id: 2139•••••
analytics_use_snippet: yes
tagmanager_account_id: none
tagmanager_container_id: none
tagmanager_amp_container_id: none
tagmanager_use_snippet: yes

### wp_mail_smtp ###

version: 1.9.0
license_key_type: lite
debug: No debug notices found.
```
Moderator James Huff
(@macmanx)

5 years ago

You have to stop focusing on the Twenty Twenty theme. It’s not that. When a theme is deactivated, it stops loading, period, that’s how WordPress works.

The only exception would be a persistent caching problem, and as that sounds, it’s the cache’s problem.

When you disabled WP Fastest Cache, did you fully uninstall it following the plugin’s directions (this involves more than just deleting it like any other non-cache plugin)? Failing to do so can leave your site in a persistent partially cached state, like exactly what’s happening now.

Viewing 15 replies - 1 through 15 (of 20 total)

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