‘Buy Tickets’ button reverts to homepage

  • Resolved tristar1983

    (@tristar1983)


    5 years, 1 month ago

    Hi, I’m setting up a test website for this plugin to test as I’m planning on buying the Pro version but am stuggling to get the free version working first. I’ve setup the example below and everything is great except the only thing I can’t get to work is the ‘Buy Tickets’ button. Instead of it opening up the popup window to buy tickets it directs to the homepage?

    I don’t have any other plugins installed and have the default WordPress theme running.

    I’m hoping this is a simple fix so I can continue to the Pro version.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Sky Shabatura

    (@skyshab)

    5 years, 1 month ago

    Hi there,

    I do see what you are describing on the site you linked to. There does not seem to be any javascript errors in the console when trying to get the tickets.

    I am not able to reproduce this behavior locally, using the same theme and plugins.

    Can you verify that you have disabled ALL other plugins, including any “must use” plugins in the the “mu-plugins” folder, while testing this?

    I would double check your settings in Events > Settings > Tickets > Tribe Commerce PayPal settings. Have you tried this both with/without PayPal sandbox enabled? Do you have a valid PayPal account email entered, and have you checked both checkboxes that ask if you have configured things on the PayPal side?

    Thanks,
    Sky

    Thread Starter tristar1983

    (@tristar1983)

    5 years, 1 month ago

    Hi Sky,

    Thank you for your reply.

    There are only two plugins installed, ‘The Events Calandar’ and ‘Events Tickets’. I’ve also checked the ‘mu-plugins’ and that folder doesn’t exist. So I have the default WordPress theme and the two plugins above installed.

    I’ve gone through the PayPal step-by-step process as on your website, the PayPal account used is valid and is a business account. I’ve also ticked the Sandbox option in the settings and it doesnt work either.

    Any other ideas? I’m trying to see what else could be the issue, this test website is in sub folder ‘/wordpress’? Could it simply be a server setting?

    Thank you.

    Plugin Author Rafsun Chowdhury

    (@rafsuntaskin)

    5 years, 1 month ago

    Hi @tristar1983 ,

    Please try using the following patch and see if that helps:

    https://gist.github.com/rafsuntaskin/f305e4b4940e3eaf3033bab283ffbe8a

    Paste this snippet within your themes function.php file. You may follow this guide for more details: https://support.theeventscalendar.com/739977-Best-Practices-for-Implementing-Custom-Code-Snippets

    Let us know if this works for you.

    Regards
    Rafsun

    Thread Starter tristar1983

    (@tristar1983)

    5 years, 1 month ago

    Hi Rafsun. No that doesn’t work. That code was already in the functions.php. I noticed that before i commented and gave it a go?

    Plugin Author Rafsun Chowdhury

    (@rafsuntaskin)

    5 years, 1 month ago

    Hi @tristar1983,

    Thanks for the update.

    I can see that your website is doing a redirect on submission from “https://www.clientview.uk/wordpress/” to “https://www.clientview.uk/wordpress/”

    If the snippet supplied was working properly then it should fix this issue.

    Can you please share a screenshot of functions.php?

    Thanks
    Rafsun

Viewing 5 replies - 1 through 5 (of 5 total)
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