Bulk label creation error + Waybil not able to download

  • precies

    (@precies)


    4 years, 6 months ago

    Hello,

    We are using this plug-in for Deutsche Post (Global mail) but it is not working:(

    When we want to bulk create labels only one order is getting a label and not all the selected. And now we had two other orders and we want to bulk create a label but then we get this error back and nothing is created:

    Order #287: DHL “Product” is empty!
    Order #288: DHL “Product” is empty!
    There are no files to merge.

    That is the first thing that is not working and when we select the orders with a Tracking Label and we select them in the order review and press “Finalize Waybill” we get a link to download the waybill but this is a dead link and nothing is downloaded:(

    Any ideas on this?

    Kind regards,

    Joep

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Shadi Manna

    (@shadim)

    4 years, 6 months ago

    Are you able to go to the individual order and create the label for orders #287 and #288?

    Regarding the bulk download link, can you go to the Settings > Permalinks and save them again, and see if that allows you to download the file?

    Thread Starter precies

    (@precies)

    4 years, 6 months ago

    Hello Shadi,

    Thank you for the fast answer. Saving the permalinks did not work for downloading the Waybill:( Nothing happens…

    I am able to create a label individual for the orders but this shop is most likely to get a lot of orders so we would realy like the bulk create labels here and that is not working.

    Any other ideas why this is happening? I am using the latest version of the plug-in.

    Kind regards,

    Joep

    Plugin Author Shadi Manna

    (@shadim)

    4 years, 6 months ago

    Can we continue this conversation via email, please contact me at “dhlsupport [at] progressusmarketing.com” so I can review your site.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Bulk label creation error + Waybil not able to download’ is closed to new replies.

Tags