An error occurred while calling the PayPal API.

Resolved Stephen S
(@ssuess)

6 years, 3 months ago

Any time we try to place an order for a Subscription product, paypal payment fails with the above error. Simple products work fine. Any ideas?

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter Stephen S
(@ssuess)

6 years, 3 months ago

I found an old thread that mentioned the need to enable “Reference Transactions” on our paypal account. So I have asked paypal to do that first, and I will report back if that fixes this problem. Thanks!
Plugin Support Julia Amosova
(@jamosova)

6 years, 3 months ago
Hi @ssuess,

We are happy to help.

I found an old thread that mentioned the need to enable “Reference Transactions” on our paypal account. So I have asked paypal to do that first, and I will report back if that fixes this problem. Thanks!

If enabling Reference Transactions won’t fix the issue, please open a ticket with us so that we could take a look at it for you in details?

https://woocommerce.com/my-account/create-a-ticket/

When you open a ticket, please post the ticket number here so we could find it in our system and help you further there.

Thank you!
- This reply was modified 6 years, 3 months ago by Julia Amosova.
Luminus Alabi
(@luminus)

Automattic Happiness Engineer

6 years, 2 months ago

Hi @ssuess,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Thread Starter Stephen S
(@ssuess)

6 years, 2 months ago

Sorry I got sidetracked. While getting the reference transactions turned on did in fact solve that problem, we eventually had to abandon this plugin due to its interference with our address collection, as user addresses were coming up blank in orders. Thanks for your replies.

Viewing 4 replies - 1 through 4 (of 4 total)

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