Hi @puregraphx,
Thanks for contacting us! We’ll be happy to assist with this, but we’ll need some more information to better investigate the issue. Could you send us a support request here and also include the System Info from the plugin in the support request? You can find the System Info here:
1. WordPress DashBoard – Instagram Feed – click on the “Help” button in the upper right corner of the page. This takes you to our Support page.
2. Scroll down to the System Info section on the Support page.
3. Click the Copy button on the right-hand side of the System Info title.
4. Paste the ‘System Info’ into your reply.
Thanks!
Louis
Hi Luis,
I have just created the support ticket. Thank you for looking into it.
Hi @puregraphx,
Thanks for letting me know! If you haven’t received a response yet we should be reaching out soon. If I can provide any other assistance, please let me know.
Thanks!
Louis
Hi @smashballoonlouis
Any idea which time frame we are talking about?
Hey @puregraphx,
Apologies for the delay here as this fell off our radar! You should have received a reply fairly quickly. Could you let me know the @domain or a partial email you used to reach out to us with so that I can find it to ensure we’ve received it and if so, check whether there were any issues with email delivery?
Many thanks!
Hi, we have emailed you from @puregraphx.be
Hey @puregraphx,
Unfortunately, we have not received this support request at all. Could you try sending an email with the details directly to [email protected], letting me know when you’ve done so? I can then ensure the reply is sped up for you.
Many thanks!
Hi, I have just sent the email to support@
@puregraphx
Thanks for sending that over we’ll make sure to get back to you ASAP!
Best regards.
