Third-party plugins and themes are created by other companies and individuals and not developed by us here at WordPress.com. In case you need support with these plugins and themes, this guide will show you how to find help.
In this guide
We offer help and support for plugins and themes developed by WordPress.com, including:
- Jetpack (installed on all WordPress.com sites.)
- WooCommerce (read about the scope of support for WooCommerce.)
- Akismet (installed on all WordPress.com sites.)
- …and more!
As your host, we also provide some initial troubleshooting and support for third-party tools. We are happy to take a look at general settings on your site related to third-party tools, such as:
- Issues with installing and activating plugins and themes.
- Deactivating plugins and themes in the event of critical errors, preventing you from doing so yourself.
- Providing error logs for issues relating to the plugin or theme.
- Providing developer documentation, like enabling debug logs.
There are over 50,000 plugins, so we cannot be experts in them all! We may recommend you contact the plugin or theme’s creator for support since they are the experts in how their tools work, like when you need:
- Step-by-step instructions on how to use third-party plugins.
- Help to set up third-party themes unaffiliated with WordPress.com, including Community themes installed through the Theme Showcase.
- Code changes on third-party themes and plugins, including CSS, JavaScript, and PHP.
- Assistance creating or editing child themes.
- Extensive troubleshooting.
Below, we’ll show you how to contact the third-party maker of your plugin or theme if you need to get in touch with them directly.
There are many thousands of third-party themes and plugins in the WordPress ecosystem. These are the most common ways you can find support:
If the plugin or third-party/community theme you need help with is listed on the WordPress.org directory, you can find their support forum and documentation by following these steps:
- Visit WordPress.org.
- Search for the plugin or third-party theme under the “Extend” tab.
- Click the appropriate search result.
- Locate the “Support” or the “View support forum” link in their details page.
