Upgrade or cancel a Google Workspace subscription

If you have a Google Workspace subscription purchased through WordPress.com, you have options to move it to Google or cancel it completey. This guide will show you how.

When you purchase Google Workspace through WordPress.com, you receive the Google Workspace Business Starter plan. You cannot upgrade to other Google Workspace plans (like Business Standard or Business Plus) directly through your WordPress.com account.

To upgrade your Google Workspace plan, you must transfer your billing to Google and upgrade through them. This involves cancelling your Google Workspace subscription with WordPress.com but don’t worry — this will not delete your emails or cancel your service immediately. After cancelling, Google gives you a 30 day trial/grace period to continue your subscription or let it end completely.

To transfer your subscription to Google:

1. Cancel your Google Workspace subscription on WordPress.com.
2. After you cancel your subscription, you will receive an email at your WordPress.com account email address from Google with instructions to set up billing and continue your subscription directly with Google.
3. If you wish to keep your Google Workspace subscription and/or upgrade to Business Standard or Business Plus, follow the steps in Google’s email to set up billing within 30 days.
   • If you do not want to continue the subscription, ignore the email from Google. Your subscription will end after the grace period.

Google will not transfer any remaining time from your WordPress.com subscription. We can issue a refund for your Google Workspace purchase or renewal if you cancel within our refund window.

Otherwise, you can either wait until your current subscription expires or transfer your subscription immediately. If you choose to transfer immediately, any unused time in your existing subscription will not carry over to your Google subscription.

For more information, view Google Workspace plan pricing or contact us with questions.

To cancel your Google Workspace subscription:

1. Visit your site’s dashboard.
2. Navigate to Upgrades → Purchases (or Hosting → Purchases if using WP Admin).
3. Select the Google Workspace subscription.
4. Choose the Cancel option at the bottom of the screen.

After canceling:

• Your subscription immediately transfers to Google for a 30-day trial/grace period.
• Watch for an email from Google with steps to continue your subscription and billing directly with Google.
• Ignore this email if you do not want to continue using Google Workspace.

Canceling your entire Google Workspace subscription will transfer your subscription to Google for a temporary period of 30 days. If you want to remove just one or a few users but keep your Google Workspace account, follow these steps to cancel individual mailboxes.