WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Purpose and Role

The AM: Training, will be responsible for enabling employees acquire/sharpen their skills and knowledge for the required role. (S)he will be required to deliver Training and Design Content for the specific area (s)he is inducted for, with the best in class engagement and delivery techniques and by adhering to the compliance standards

Primary Duties & Responsibilities

·Work with Ops/Training Leads to determine training needs

·Conduct virtual/ in-person classroom training sessions.

·Prepare fit-for-purpose learning material.

·Support and mentor new hires as well as in-production front line associates

·Plan and schedule training sessions

·Design and implement training programs

·Select and book venues if needed

·Track, record and present employee attendance and required performance metrics using the relevant tools.

·Manage attendance and retention of trainees through the session.

Desired Experience and Skills

·Minimum Education Qualification – Graduate/Under Graduate

·Overall work experience of minimum 3 yrs. with minimum 2 yrs. experience in Training

·Experience in training automation/digitalization is preferred

·Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values

Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes

Afternoon and night shifts – Monday to Sunday (rotational shifts)