Ramsi Favas KP
IT Support Engineer, IT Infrastructure Specialist and ERP Consultant
A passionate IT professional from India with a Master’s in Computer Science, specializing in Technical Support, ERP Systems and Cloud Solutions.
IT Operations and IT Support Engineer
MSc Computer Science graduate with a strong interest in IT infrastructure, ERP systems, and enterprise technology solutions. Currently working in IT Operations and Sales Engineering, supporting organizations with cloud, digital workspace, and IT infrastructure solutions.
Experienced in Technical Support, ERP implementation and support using ERPNext (Frappe Framework), including system configuration, user support, troubleshooting, and business module management. Skilled in SQL reporting, database management, and basic automation using Python and JavaScript.
Focused on leveraging technical and analytical skills to improve system efficiency, support business operations, and deliver reliable IT solutions in a collaborative environment.
Skills & Expertise
Languages
Frameworks
Tools
Databases
Projects
Current project
Health Sync
Built Using Python (Django), HTML, CSS, JavaScript.
Developed a web app for a city hospital, enabling patients to book appointments with doctors by selecting from a categorized list by department. Users can schedule appointments by providing their name, email, and preferred date. Integrated
with a database for managing doctor availability and appointments, offering a user-friendly interface to simplify healthcare access.
Past Projects
Companion
Built Using HTML, CSS, JS and Python(Machine Learning).
A comprehensive Web Application for effective sleep health management using Machine Learning and Integrate with Google AI Studio for real time Chatbot.
It helps manage sleep duration with a smart alarm, and provides educational resources.
Movie Verse
Built Using Python(Django), HTML, CSS Java Script.
Developed a dynamic web application enabling users to create personalized profiles, share movie posters, upload YouTube trailer links, and contribute reviews and ratings for their favorite movies.
The platform fosters an engaging community for movie enthusiasts, providing an intuitive interface and seamless functionality.
Moto Care App
Built Using Android Studio(Java, XML).
Road-Side vehicle assistance app. In which android users can get vehicle related mechanical information they need anytime and anywhere.The interesting part of application, travelers can use this application to know about their problems.
By which they can solve the problem them self if it is handy, otherwise they can approach experts and get immediate possible assistance.
Calculator Project
Built Using Python (PyQt5).A simple yet effective GUI-based application for performing basic arithmetic operations. This project demonstrates the fundamentals of GUI development and interaction using PyQt5.
Revenue Insights Analysis in Hospitality Domain(Power BI)
Analyzed key revenue metrics like RevPAR, ADR, Occupancy %, and Realization % across various properties, creating interactive Power BI dashboards with dynamic filters by city, room class, and time period. Visualized trends to identify performance shifts and provided actionable insights for revenue optimization. Compared platform performance to improve decision-making.
Olympics Dashboard Analysis (Power BI)
Analyzed Olympic data (1896–2016) to track medal counts, athlete performance, and participation trends. Developed interactive dashboards with dynamic filters for sport, year, gender, and season, enabling in-depth analysis. Visualized key insights, including top-performing countries, sports, and athletes, along with geographical trends. Leveraged Power BI for data modeling, transformation, and storytelling to uncover actionable insights.
Call Center Performance Dashboard (Power BI)
Created a comprehensive Power BI dashboard using a dataset from Kaggle to analyze and visualize key metrics of call center performance. The dashboard provides actionable insights to enhance service quality and customer satisfaction.
Resume
Work Experience:
IT Operations and Sales Engineer
Digital Workspaces, Dubai-UAE
- IT Infrastructure Solutions
- Cloud & Hybrid Infrastructure
- IT Consulting & Digital Transformation
- Network and Security Solutions
- Server and Storage Solutions
- Infrastructure Solution Design (Cloud / On-Prem / Hybrid)
Technical Support and ERP Consultant
Kenz Technology Global, Saudi Arabia(Remote)
- ERP Implementation & Configuration
- Technical Support & Issue Resolution
- SQL Reports & Dashboard Development
- CRM, Helpdesk & Accounts Module Management
- Data Backup & Version Upgrades
- User Training & Documentation
- SQL
- MS Excel
Data Engineering Intern
Hayago Smart Solution, Hyderabad
- Python(Libraries)
- Power BI & Tableau
- Data Analytics
- Data Visualization
- Data Management
- Data Modeling
- SQL
- MS Excel
Educational Experience:
Master's Degree in Computer Science
Pondicherry Central University
- Web Development
- UI/UX Design
- Software Engineering
- Database Management
- Project Management
- Machine Learning
- Artificial Intelligence
- Statistics
Bachelor's Degree in Computer Science
University of Calicut
- Computer Networks
- UI/UX Design
- Python & Java Programming
- Database management system and RDMS
- Operating Systems
- Android programming
- Principles Software Engineering
- Probability Distributions & Sampling Theory
Languages
Certificates
Data Analytics with Python
NPTEL(Founded by the MoE, Govt.of India) - April 2023
Introduction to Artificial Intelligence
Great Learning Academy - December 2023 2024
