Description
Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk & support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.
And your customers can be using it in just 5 mins! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers.
Take a product tour in the video below where you can see the extensive list of free and premium features that will be available on your new helpdesk! You can also go hands-on with the Live Demo or scroll down to the bottom of this page for screen shots.
Product Tour
For premium one-on-one support or pre-sales questions please visit the official site.
What does it do?
Check out the user-friendly features of this awesome plugin:
- Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end
- Import: Import tickets from Zendesk, Helpscout and Ticksy using our free importer add-on – makes for a seamless transition to your new helpdesk
- E-mail notifications: relevant parties are notified of certain actions by e-mail, and all e-mails are customizable
- Restricted access: all correspondence is private between the client and the agents (unless the PUBLIC TICKETS premium add-on is installed and configured)
- File upload: you control when files can be uploaded, how many files, and how large they are
- Multiple products: provide support for as many products as you want; synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD)
- Multiple departments: provide support for multiple departments
- Custom fields: easily set up additional custom fields on your ticket forms (and our premium Custom Fields add-on offers even more convenience)
- Terms & conditions: ask users to agree to your your terms and conditions before they open a ticket
- Old tickets: identify old tickets quickly with tags; limit your viewable ticket list to only show old tickets
- Tickets waiting on you: Quickly see all tickets still waiting for a reply
- Agent Collaboration: multiple agents can work on the same ticket and tickets can be transferred between agents; assign primary, secondary and tertiary agents to tickets while retaining the flexibility to transfer a ticket to any other agent.
- Sorting And Filtering: includes an amazing flexible sorting, filtering and tagging system for your tickets
- Security: assign just the right capabilities to each of your agents including just the ability to see their own tickets or expand to see everyone’s tickets – your choice!
- Tracking: easily track where a ticket originated (support form, email, facebook, phone call etc.)
- Prioritize your way: create your own priority scheme – you don’t have to get locked into a 1-5 priority scheme!
- Time Tracking: basic time tracking is included! Admins can even adjust time and all time changes are logged directly in the ticket.
- Custom Labels: sign up for our email newsletter and get our Custom Status plugin for free – unlimited color coded, customized statuses and ticket labels at your fingertips!
- WordPress UI: Uses the familiar WordPress administration user interface so there is almost no learning curve!
- REST API: We love it when developers use our products. The REST API is very developer friendly – push and pull Awesome Support ticket data with ease!
- GDPR READY: Our registration screen can be easily configured to show GDPR related information
- GUTENBERG AWARE: Compatible with the new WordPress editor known as Gutenberg
- WOOCOMMERCE INTEGRATION: Includes integration into the WooCommerce dashboard along with a premium option for advanced integration
Features
Awesome Support is the result of three+ years of work, research, and improvement. It is probably the most powerful helpdesk and support ticketing plugin on the planet. Whether you’re a startup that needs just the basics or a major corporation with multiple departments requiring service level agreements and sophisticated ticket routing, we have the functions you need! Seriously – just take a look at all the features you can get (some free, some premium)
View the full list of features on our website
Premium Extensions
Now that you’ve seen our list of awesome features above, you already know that Awesome Support is packed with features; so if you want to supercharge your support and make it even more awesome, make sure you pick up our premium add-ons so you can extend the plugin’s functionality even further! All of our add-ons are extremely affordable (they’re a fraction of the cost of a web-based application). To check them out, visit our official site at getawesomesupport.com.
Extensions
- E-Mail Piping – reply to tickets and collaborate on tickets using just e-mail. Includes built-in options to control how to handle unrecognized email addresses, responses to closed tickets and much more!
- Custom Fields – a visual helper for adding custom fields to your tickets. Add unlimited fields and choose from 13 different field types!
- Paid Support – charge users for using your support services. Create subscriptions by time (monthly for example) or number of tickets or bill for every individual ticket.
- WooCommerce – this is a must-have bridge between your WooCommerce store and Awesome Support
- Powerpack – Adds 30+ powerful additional functions to Awesome Support. Merge/split/lock tickets. Use new template tags in your outgoing emails. Add private notes for each customer. Fine tune your security and so much more!
- Canned Responses – preconfigure replies to common questions, and access them in one click when replying to a ticket
- Gravity Forms – create custom ticket forms with this very popular WordPress forms builder
- Private Notes – insert notes into tickets that only agents and admins can view