Customer Success Mixtape
A compilation of my Customer Success tips
LinkedIn
LinkedIn
Beyond the Basics: Capacity planning for CS Leaders with an AI co-pilot · Luma
Beyond the Basics: Capacity planning for CS Leaders with an AI co-pilot · Luma
Beyond the Basics: Capacity planning for CS Leaders with an AI co-pilot Are you wrestling with spreadsheets to forecast your Customer Success team's needs for…
30 proven ways to turn customer feedback into revenue opportunities - SaaSiest
30 proven ways to turn customer feedback into revenue opportunities - SaaSiest
In SaaS, customer feedback is often treated as a support or product input. But in the hands of great Customer Success leaders, it becomes something far more powerful: a revenue engine. To uncover the most effective ways feedback can drive upsells, prevent churn, and unlock new opportunities, we asked top CS executives one simple question: […]
5 ways you can leverage your CS org to drive ARR growth (SaaSiest 2024)
5 ways you can leverage your CS org to drive ARR growth (SaaSiest 2024)
At SaaSiest Amsterdam, Emilie Dubau shared invaluable insights on transforming Customer Success from a perceived cost centre into one of the biggest revenue generators for a company. Having worked in a company where the entire customer success team was laid off because it was seen as a non-revenue driving department, Emilie knows firsthand how misguided […]
Talks & Podcasts
Just One CS Thing - Value Realisation Programs
Podcast
·
Podcast
Just One CS Thing - Value Realisation Programs
How to unite your company around Customer Centricity | Pulse Library
How to unite your company around Customer Centricity | Pulse Library
What does it take to be a Director of Customer Success?
What does it take to be a Director of Customer Success?
CS Conversations Podcast
CS Conversations Podcast
Business Podcast · Customer Success Conversations are a series of podcasts where the founder of CustomerSuccessManager.com, Adam Joseph is joined by executives from all levels who discuss what it takes to succeed, the c…
Simplify Customer Onboarding (Pulse Europe 2017)
Simplify Customer Onboarding (Pulse Europe 2017)
Train & Develop CSMs (Pulse Europe 2016)
Train & Develop CSMs (Pulse Europe 2016)
In French / En français
Créer un programme de valeur pour guider les clients vers le succès
Créer un programme de valeur pour guider les clients vers le succès
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Land & Expand (Engage Paris 2019 - in French)
Land & Expand (Engage Paris 2019 - in French)
Customer Success Tips
5 pillars of a Customer Success Strategy
5 pillars of a Customer Success Strategy
How to create an Outcome Framework
How to create an Outcome Framework
Customer Success Metrics
Customer Success Metrics
4 SaaS metrics to obsess about
4 SaaS metrics to obsess about
4 AI tools for Customer Success Managers
4 AI tools for Customer Success Managers
6 Elements of a Business Review
6 Elements of a Business Review
Interview Template for Measuring CS skills
Interview Template for Measuring CS skills
Are you looking for new Customer Success Managers? How do you evaluate their skills? Read my actionable tips and share yours in the comments below 👇 Hint: We use a real-life role play which allows us to evaluate critical communication skills but also let the candidate experience their future role. 📼 I create my own Customer Success Mixtape, a compilation of my favorite actionable tips, and share a new mix with you on a regular basis. Don't want to miss one? Follow me! ❔ Do you have tips or questions about hiring new Customer Success Managers? Share them in the comments below! #csmixtape #customersuccess #customerexperience #customercentricity #hiring #jobinterviews #roleplays #actionableinsights
5 reasons why CS should own expansion
5 reasons why CS should own expansion
Powerful Manual Health Score
Powerful Manual Health Score
5 content ideas to promote customer feedback
5 content ideas to promote customer feedback
6 Ingredients of Customer Centricity
6 Ingredients of Customer Centricity
7 questions to ask your customers about implementation
7 questions to ask your customers about implementation
Employee Survey on Customer Centricity
Employee Survey on Customer Centricity
Insightful Customer Exit Interviews
Insightful Customer Exit Interviews
Fun Stuff
Sing it to your customers vol.2
Sing it to your customers vol.2
Sing it to your customers
Sing it to your customers
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