Customer Success Mixtape

A compilation of my Customer Success tips

LinkedInLinkedIn
Beyond the Basics: Capacity planning for CS Leaders with an AI co-pilot · Luma
30 proven ways to turn customer feedback into revenue opportunities - SaaSiest
30 proven ways to turn customer feedback into revenue opportunities - SaaSiest
5 ways you can leverage your CS org to drive ARR growth (SaaSiest 2024)

Talks & Podcasts

Just One CS Thing - Value Realisation Programs
Just One CS Thing - Value Realisation Programs
Podcast
·Podcast
How to unite your company around Customer Centricity | Pulse Library
How to unite your company around Customer Centricity | Pulse Library
What does it take to be a Director of Customer Success?
What does it take to be a Director of Customer Success?
CS Conversations Podcast
Simplify Customer Onboarding (Pulse Europe 2017)
Train & Develop CSMs (Pulse Europe 2016)

In French / En français

Créer un programme de valeur pour guider les clients vers le succès
Créer un programme de valeur pour guider les clients vers le succès
Land & Expand (Engage Paris 2019 - in French)

Customer Success Tips

5 pillars of a Customer Success Strategy
How to create an Outcome Framework
Customer Success Metrics
4 SaaS metrics to obsess about
4 AI tools for Customer Success Managers
6 Elements of a Business Review
Interview Template for Measuring CS skills
5 reasons why CS should own expansion
Powerful Manual Health Score
5 content ideas to promote customer feedback
6 Ingredients of Customer Centricity
7 questions to ask your customers about implementation
Employee Survey on Customer Centricity
Insightful Customer Exit Interviews

Fun Stuff

Sing it to your customers vol.2
Sing it to your customers

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