RM Support [Fashion Cluster]

Access Seller Resources, Platform Updates, Escalation Forms, and Seller Programs

📚 Seller Resources & Updates – Search What You Need

📢 LATEST UPDATES ❗❗

Seller Center: New Sales Metric Logic
Fast Handover Rate (FHR) Penalty [Effective 11 May 2026]
Instant Delivery Shipping Channel [Effective 23 Feb 2026]
-- Day To Ship (DTS) Revisal -- [Effective 11 Feb 2026]
Shopee Ads Growth Plan [Effective 2 Feb 2026]
Marketplace Commission Fee [Effective 1 Feb 2026]
Mall Commission Fee [Effective 1 Feb 2026]

Seller Escalation Form

❓ General Inquiry
💼 Commercial Inquiry

Logistic Related Request

🚚 Rearrange Pickup Request [Submit Before 4pm❗❗]
🚚 🔄 Shipping Channels Change Request
🚚 Order Reallocation Request Form
📑 Overcharged Shipping Claim Form
📑 COM & ITRR Shipping Fee Claims
📍 Drop Off Point Feedback Form

Miscellaneous Request Form

📱 Mobile Number Change Request Form
🔍 Misleading Discounts Proof Submissions
📋 Unauthorised Copied Listing Report

✨Seller Programme ✨

2026 AMS Growth Accelerator Program
2026 AMS Growth Accelerator Program
Fulfilled by Shopee (FBS)
Fulfilled by Shopee (FBS)
Shopee LiveXtra (previously: Live Gold Class Programme)
Shopee LiveXtra (previously: Live Gold Class Programme)
Shopee Cashback Programme
Shopee Cashback Programme
"Cheapest on Shopee" Bid Programme
"Cheapest on Shopee" Bid Programme
Seller Shipping Fee Saver (SSFS) Programme
Seller Shipping Fee Saver (SSFS) Programme
Shopee International Platform (SIP)
Malaysia-to-Singapore (MY-SG)
Malaysia-to-Thailand (MY-TH)
Malaysia-to-Philippines (MY-PH)
Brunei Expansion Programme

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