Active Incident

Updated a few seconds ago

Scarce availability of g3.xl resourcesPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Primary Cloud

Locations

Primary Data Center


November 12, 2025 3:42PM EST
November 12, 2025 8:42PM UTC
IDENTIFIED

Jetstream2 is currently experiencing extremely limited availability of g3.xl instances due to scarce supply; usage of g3.xl instances has rapidly approached our maximum capacity. As placements are regularly exhausted, we expect that creating new g3.xl instances, unshelving existing ones, and resizing instances to the g3.xl flavor may result in errors. At this time, we recommend using other flavors (g3.medium or g3.large) if possible. Jetstream2 Support can be reached via help@jetstream-cloud.org for questions or concerns.

June 9, 2025 11:07AM EDT
June 9, 2025 3:07PM UTC
RESOLVED

Availability has stabilized since the end of the Spring 2025 semester.

April 1, 2025 11:39AM EDT
April 1, 2025 3:39PM UTC
INVESTIGATING

Jetstream2 is now experiencing extremely limited availability of g3.xl instances due to scarce supply. Usage of g3.xl instances has rapidly reached our maximum capacity. As placements are regularly exhausted, creating new g3.xl instances, unshelving existing ones, and resizing instances to the g3.xl flavor will likely result in errors. We recommend using other flavors (e.g. g3.medium or g3.large) where possible. The dashboard at https://docs.jetstream-cloud.org/overview/status/#availability-of-scarce-resources shows a live-updating count of vacancy for scarce resources such as g3.xl instances. We thank you for your patience and support. Jetstream2 Support can be reached via help@jetstream-cloud.org for any questions, comments, or concerns.

Scheduled Maintenance

Jetstream2 Maintenance: July 7, 2026Planned Maintenance

Schedule

July 7, 2026 7:00AM - 7:00PM EDT
July 7, 2026 11:00AM - 11:00PM UTC

Components

Primary Cloud, Exosphere User Interface, ASU Regional Cloud, Cornell Regional Cloud, Hawaii Regional Cloud, TACC Regional Cloud, Docs Site, Website, Jetstream2 Support, Jetstream2 LLM Inference Service

Locations

Primary Data Center, ASU Data Center, Cornell Data Center, Hawaii Data Center, TACC Data Center

Description

The Jetstream2 engineering team will be performing essential maintenance on Jetstream2 GPU and Large Memory resources on Tuesday, July 7, 2026, from 7AM–7PM ET. This maintenance is necessary to apply software upgrades and critical updates to hypervisors, ensuring the continued stability and performance of our infrastructure. This maintenance will also include measures to help increase equitable distribution of GPU resources to the Jetstream2 community. These include: - GPU flavor-specific quotas for each project - Redistribution of g3.* flavors to increase g3.xl availability - Retirement of g3.2xl and g3.4xl flavors - Reducing g3.medium capacity Expected Impact - Instance availability: All GPU (g3., g4., g5.) and Large Memory (r3. and m3.xl) will be unavailable. - Instances that are in an active/unshelved state at the beginning of maintenance will be returned to that state. - Unaffected flavors: CPU flavors will not be affected. Required Action To prevent potential data loss from unsaved processes, we strongly recommend that you: - Save all work and stop any running processes before the window begins. - Manually shelve your GPU and/or Large Memory instances by July 6, 2026. We appreciate your patience as we improve the Jetstream2 environment. If you have any questions or concerns, please contact Jetstream2 Support at help@jetstream-cloud.org.
Jetstream2 Research and Education Cloud JS2 Docs are here: https://docs.jetstream-cloud.org/

Primary Cloud

Operational

Exosphere User Interface

Operational

ASU Regional Cloud

Operational

Cornell Regional Cloud

Operational

Hawaii Regional Cloud

Operational

TACC Regional Cloud

Operational

Docs Site

Operational

Website

Operational

Jetstream2 Support

Operational

Jetstream2 LLM Inference Service

Operational

1

Upcoming Maintenances

0

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Status.io

History

No incidents in the last 7 days