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Quit Browsing Other Technology Companies and Choose iDESIGN 365

Educational technology companies are many, but few offer the stellar customer service, one-on-one training, and expert product recommendations of iDESIGN 365. Time and again, our technology, sales and services have not only helped advance 21st century skills but inspired commercial workers and educators to push the boundaries of what’s possible. Read our FAQs to understand how the iDESIGN 365 experience can work for you. Alternatively, you could contact us now to get started.

  • FAQs Menu
    • General
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General

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FREE Shipping Policy

Free Shipping on most products with minimum order of $500. 

The minimum applies to all products except for fields, game elements, field risers, furniture, and others that may not be listed here but will be added at checkout. If you have any questions or concerns, please contact our sales team at sales@idesign365.com. 

Note: Service is ground shipping to one location in certain Canadian provinces. (Restrictions apply, call for details.)

Free Shipping is not included in Newfoundland and Labrador, Nunavut, Northwest Territories, and Yukon. Please call for a shipping quote. This will be added to your order before it can be processed.

What Are Your Hours of Operation?

Our regular hours of operation are Monday to Friday, 9:00 am – 5:00 pm EST. Please note, we also provide customer service outside our regular operating hours too.

What Payment Methods does iDESIGN 365 Accept?

We accept AMEX, Visa, MasterCard, Discover, PayPal, Direct Deposit, Money Orders, Cheques, and School Purchase Orders. For orders being paid by cheque, the product(s) ordered will not ship until the cheque has been received and processed.

Amazon Had Edtech Products That iDESIGN 365 Didn’t. Would You Be Able to Add It to My Order?

Yes. We can source a multitude of products that are not currently listed on our website. In instances like this, just ask! Please note however that there are also many Amazon-stocked products that we cannot sell. Sometimes these products don’t have a Canadian or U.S. location for support if anything were to go wrong with the product. Contact us now to enquire about the products you’re looking for.

Software Purchases

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Who Is Eligible to Buy Software From iDESIGN 365?

Commercially speaking, architects, designers, engineers, fabricators, hobbyists, makerspaces, and manufacturers regularly depend on iDESIGN 365 for their software needs. Non-academic discounts will be noted within individual qualifying product descriptions. Education-wise, K-12 students, college and university students, current faculty/staff members, other academic institutions, and non-profit organizations also qualify for education discounts. Academic discounts will be noted within individual qualifying product descriptions.

Is There Any Difference Between Commercial and Educational Versions of Software?

There is NO difference in the product functionality of the education software and the commercial version. Some vendors add “education use” watermarks to their software output. The watermarked editions offer the same functionality as the professional version but are not suitable for a professional production environment. Please read individual product notes for details.

Is This a Legal, Licensed Copy That I Am Purchasing?

Rest assured that iDESIGN 365 is an authorized reseller for every product we carry. Therefore, you will always own a legal license for any software you purchase from us.

As a Student or Educator, Do I Need to Send Proof of Academic Status with My Order?

Yes. Proof of academic status is a requirement. No order will be processed until proof is received. We reserve the right to hold all orders pending student/faculty verifications.

How and When Do I Send My Academic Verification?

Upon placing an order with iDESIGN 365, you are requested to provide this information by uploading student identification. For example, a student card or a course outline, when you place your order.

Can I Check on the Status of My Order?

Your order status, including the status of the receipt and acceptance of academic document, will be updated on our website. It’ll take approximately 24 to 48 hours for the delivery of your software purchase.

Do I Receive a Physical Box Product?

Yes, unless otherwise stated in the product description.

How Many Times Can I Install My Software?

Most software products are single license installations for one computer, unless otherwise stated in the product description.

Are Manuals Included with the Software?

Manuals and help guides are available on the software media.

As A Student, Can I Still Use the Software I Have Purchased After I Graduate?

Yes. You may continue using the software beyond graduation as long as you abide by the education license agreement.

Is It Safe to Purchase From iDESIGN 365 with My Credit Card?

The iDESIGN 365 website is secured using R3 SSL certificates that provide up to 256-bit encryption, thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site’s web servers are private and secure.

How Do I Request a Detailed Quote?

Simply shop iDESIGN 365’s products online, add items to your cart, and checkout as you normally would. If you choose “Quote” as your payment method when checking out, you won’t be charged and someone from our sales team will get back to you with a personalized, detailed quote.

What If I Need to Submit a Purchase Order?

Simply shop iDESIGN 365’s products online, add items to your cart, and checkout as you normally would. Fill out all the required fields and once you reach “Payment Method”, choose the “Purchase Order” option. Once you receive an acknowledgement email, reply, and attach your Purchase Order.

Do You Offer a Best Price Guarantee?

If you find a lower advertised price for the exact same product, let us know and we’ll do our best to match it or beat it. To request a review, email a copy of the advertisement or written quotation showing the lower price to sales@idesignsol.com. Requests are reviewed case-by-case within 5 business days after price verification. We’re unable to match closeouts or loss-leader pricing. This applies to publicly advertised prices only and excludes special offers, rebates, promotions, and free-with-purchase deals. iDESIGN 365 reserves the right to decline requests that would require selling below our costs.

I Am Tax-Exempt. How Can I Order?

If you are a first time or returning customer, please create or update your account information including adding your tax exemption number. Once you complete your order, taxes will not reflect your tax exemption until we receive your tax-exempt form that you will submit by replying to the order acknowledgement email. We will then make the necessary adjustments. For future orders, your account will automatically be flagged as tax-exempt, and the correct tax rate will be applied. Please email sales@idesignsol.com if you have any further questions.

Returns
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What Is iDESIGN 365's Return Policy?

Customers may return most new, unopened items sold and fulfilled by iDESIGN 365 within 30 days of delivery for a full refund less 20% restocking fee. If the return is a result of our error, you’ll receive a full refund, and we’ll cover the return shipping costs. Items should be returned in their original product packaging.

Receiving a Refund

Your refund will be issued once we’ve received and processed the returned item. You can expect to receive your refund within 4 weeks of receiving the return – though in many cases you’ll receive the refund sooner.

This time period includes:

  • 5 to 10 business days for us to receive your return from the shipper
  • 3 to 5 business days for us to process your return
  • The time it takes your bank to process our refund request (see below for specific guidelines)
How Refunds are Issued
If you paid by…Your refund will go to…After your return is processed
Credit cardCredit card3-5 business days
Bank accountBank accountUp to 10 business days
iDESIGN 365 gift cardGift card balance1-2 business days
Non-Returnable Items

iDESIGN 365 does not accept returns of the following items:

Computer laptops, desktops, and peripherals more than 30 days after delivery Any product missing the serial number or UPC Downloadable software products Any opened product. Software that has been registered and/or activated. Gift cards, Pay as you go (or prepaid) technical support services, Exchanges Glowforge, Emblaser, MakerBot, Afinia and Dremel products. Please note that iDESIGN 365 reserves the right to not allow a return of a product.

If you would like to exchange an item for a different one, please return the original item to iDESIGN 365 Inc. You will be refunded your original purchase price once we receive the item and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at iDESIGN 365.

Large Items Shipped by Specialty Carriers

We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, please email to request a return. We will follow up with instructions for returning the item. Please note that any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.

Other

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What Is STEM / STEAM?

The STEM acronym stands for Science, Technology, Engineering, and Math. The STEAM acronym stands for Science, Technology, Engineering, Arts and Math.

Is Block-Based Coding Really Teaching Students Coding?

Yes. Block-based coding is coding. Blocks are just as powerful!

Is iDESIGN 365 Still Providing Free Technical Support?

Absolutely! This is what makes us iDESIGN 365 #1 in customer service.

What If I Have a Special Shipping Request?

Call or email sales@idesign365.com with your shipping request. We can hold orders to ship on a certain date or hold for back-to-school delivery. We can also accommodate delivery to a home address if your school is closed.

How Can I Get in Contact with iDESIGN 365?

You can contact iDESIGN 365 via the following means. Please note, we accept school purchase orders and all major credit cards.

Phone: (416) 213-8445 or 1-877-730-4770

Fax: 1-855-713-5811

Email: sales@idesign365.com