How can we help?
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- Adding new ticket
- Ticket statuses
- Default views under Tickets
- Merging Tickets
- Bulk Action on Tickets
- Adding Ticket to Spam
- Deleting all spam tickets at once
- Deleting all spam tickets one by one
- Removing a ticket from spam
- Adding a ticket to Trash
- Deleting all trash tickets one by one
- Deleting all trash tickets at once
- Restore a ticket from Trash
- When a ticket is marked as SPAM
- When a ticket is moved to the trash
- How does the system calculate all tickets?
- Default SPAM filters for tickets created via emails
- Choosing what tickets the agent can access
- Email Notifications
- Rate-limiting incoming emails
- Reopen closed tickets when customers respond
- Customizing reply salutation
- Use original sender as customer for agent-forwarded emails
- How CC'ed emails work
- Customizing Categories, Statuses, and Priorities
- Send comment emails as threads