24 Hour Support

Creator Support

Get lightning fast support so you’re always set up for success.

EMAIL RESPONSE TIME

We strive for a 2 hour response time for urgent requests and 24 hour for regular requests

First reply time median

4.2 hrs

First reply time over time

CASES RESOLVED BY FIRST RESPONSE

We aim for full case resolution in under 7 days, and faster for high priority cases.

First resolution time median

17.4 hrs

Full resolution time median

19.2 hrs

SATISFACTION RATE

We survey our creators to ensure we’re providing the best level of support.

“Thank you to Easol for ensuring that the admissions of our festival goers was a smooth process. You all helped us massively, and it was a pleasure to work with you all!”