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Support

WordPress.com is a managed hosting platform that runs the open-source WordPress software. As part of our commitment to making development and site management easier, we offer several ways to get support based on your hosting plan and needs.

This guide explains the support options available, what’s covered, and how to contact our team.

Support options

Scope of support

We are more than happy to answer questions related to WordPress.com and provide advice or suggestions for your site. Feel free to ask us anything related to your website’s development, design, customization, coding, and hosting. This can include:

  • Troubleshooting issues with WordPress.com-hosted sites.
  • Help with built-in features like backups, staging, and the block editor.
  • Questions about code (HTML, CSS, or JavaScript) when used within the platform.
  • Questions about WordPress.com developer tools such as WP-CLI, SFTP/SSH, and GitHub Deployments.

What’s not covered

While we’ll do our best to point you in the right direction, some things fall outside the scope of support, including but not limited to:

  • Support for third-party plugins, themes, and tools not purchased or managed through WordPress.com.
  • Making direct changes inside accounts with other providers (such as domain registrars).
  • Assistance for self-hosted WordPress sites that are not hosted on WordPress.com.
  • Writing or editing large portions of custom code (including HTML and CSS).
  • Providing support for services managed by other teams or platforms.

Related support channels

Depending on what you’re working with, there are several other support teams available for services like Jetpack, Akismet, Jetpack Mobile, and the REST API:

How to get support

To get help from the WordPress.com support team:

  1. Visit your website’s dashboard.
  2. Click the question mark icon in the top right corner to open the Help Center: