Tim Richter

President & CEO

Tim Richter is the Founder, President & CEO of the Canadian Alliance to End Homelessness (CAEH). The CAEH leads a national movement of individuals, organizations and communities working together to end homelessness in Canada. 

Under his leadership, the CAEH has shaped federal, provincial and local homelessness action and policy including the national implementation of Housing First, the National Housing Strategy and Reaching Home: Canada’s Homelessness Strategy. Most recently Tim was a co-author of “The National Housing Accord: A Multi-Sector Approach to Ending Canada’s Rental Housing Crisis.”

Since its founding in 2012, the CAEH has hosted ten highly successful National Conferences on Ending Homelessness; launched a national Training and Technical Assistance program and, launched Built for Zero Canada – a national change effort helping a core group of leading communities end chronic and veteran homelessness – a first step on the path to eliminating all homelessness in Canada. Through this program the CAEH has helped six communities end homelessness for a population and eight achieve reductions in chronic homelessness.

Prior to joining the CAEH, Tim was President & CEO of the Calgary Homeless Foundation charged with leading the implementation of Calgary’s 10 Year Plan to End Homelessness – the first plan of its kind in Canada. In the first four years of Calgary’s 10 Year Plan more than 4,000 homeless men, women and children were housed, 3,582 units of affordable housing were funded, and homelessness went down for the first time in 20 years of counting. 

Tim is currently co-chair of the National Housing Council, an independent advisory body mandated by the National Housing Strategy Act to provide advice to the federal Minister of Housing on improving the National Housing Strategy, improving housing outcomes for all Canadians, and advancing the progressive realization of the right to housing.

Trish Muntain

Executive Assistant

Trish Muntain began her journey into ending homelessness at the Calgary Homeless Foundation in 2011. In 2012, Trish joined the CAEH as the Executive Assistant to the President & CEO, bringing with her over 25 years administrative experience in the non-profit and private sector. A self-proclaimed efficiency expert, Trish is focused on ensuring the CAEH is an operationally well run virtual organization through leadership of CAEH administration including project management, IT, human resources and accounting as well as providing direct support to the CAEH Board and Committees. Trish lives in Regina, Saskatchewan with her son.

Brooke Matter

Director of Finance

Brooke Matter is a certified CPA, CMA, bringing over 15 years of extensive experience in financial leadership within the charitable and non-profit sectors to the Calgary Alliance to End Homelessness. Her background includes significant roles in a federal organization providing hospitality to people and communities in need, a provincial charitable organization focused on strengthening capacity-building and capability-enhancement in the voluntary sector, as well as with one of Canada’s largest life sciences commercialization non-profits. She is eager to apply her skills in overseeing financial operations and supporting CAEH’s mission to achieve a Canada without homelessness.

Amanda DiFalco

Senior Director, Strategy and People

Amanda is a seasoned transformational Human Services Leader and Coach with over 20+ years of experience advancing human-centred leadership to solve complex social injustices. She is passionate about translating ambitious visions into successful outcomes that drive community initiatives forward and has built a reputation for influencing policy reform while aligning stakeholder objectives. Based in Hamilton Ontario, Amanda hold a B.A. (Hons) in Psychology, Neuroscience and Behaviour and a Master’s degree in Leadership. Her educational background combined with a wealth of experiences leads her to leverage progressive business leadership practices for social good.

Notably, Amanda was the Manager of Homelessness Policy and Programs at the City of Hamilton for over a decade. During this time, she was a path forger for several transformational initiatives in the housing and homelessness that include homelessness enumeration, the Built for Zero Canada movement, Quality By-Name List, Coordinated Access, and creating outcome based measures for homelessness programs to advance multi-million dollar public investments. These combined initiatives led to reductions in homelessness and an increase of 15K+ housing units over 5 years. Amanda has been called upon to advise several provincial, federal, and global housing and homelessness advisories over the years to solve some of the most complex social issues. She was one of two leaders in Canada invited to participate in the Institute for Global Homelessness Leadership program. Amanda continuously strives to view the world through multiple lenses and as such, has been recognized for building strong relationships with Indigenous communities both personally and professionally.

Amanda joined the CAEH in 2020, spearheading a vision to end Veteran homelessness in Canada. She has also served as the Deputy Director for the Built for Zero Canada movement. Today, Amanda has the pleasure of driving the mission to eliminate homelessness in Canada through conscious leadership and taking actionable steps towards creating equitable, high potential and healthy transformations resulting in a world where everyone has a home.

Lisa Bell

Strategy Lead

Lisa is dedicated to bringing energy, knowledge, and passion to the pursuit of ending homelessness. Her B.A. in public policy and M.A. in justice policy from the University of Guelph fueled her drive to redesign and coordinate human-service systems. Lisa has experience in project management, data analysis, social problem (re)construction, person-centered design, harm reduction, and public engagement from her roles with non-profits and the Government of Alberta’s Ministry of Human Services. She left Edmonton to move back to her hometown of Hamilton, Ontario, and happily joined the City of Hamilton’s homelessness team in 2017 and Niagara Region’s homelessness team in 2019. Lisa was a leader in the development of By-Name Lists in both Hamilton and Niagara, and had the opportunity to participate in the Built for Zero Collaborative in 2017/18. Lisa is forever thankful to be part of the relentless, quirky, and strong community leading the charge on ending homelessness.

ANN CRAWFORD

Contract Analyst

Ann is a seasoned project and administrative manager who spent 20 years in municipal government prior to joining CAEH. While working at the Region of Waterloo, she spent a total of 12 years working in Housing and Homelessness with a focus on communications, contracts and funding administration, and supervision of the Homelessness and Supportive Housing Team. Ann also spent six years providing program and central administration supervision, leading projects focused on annual business and strategic planning, quality and process improvement, and policies and procedures for the Public Health Department. Her passion is applying her organizational, relationship-building and communication skills to shape and support highly effective teams, and to continuously look for opportunities to improve ways of working.

Ann holds a Bachelor’s Degree in Psychology and is based in Huntsville, Ontario.

Floriane Ethier

Data Advisor

Floriane (she/they) is motivated by their empathy, driven by their curiosity and directed by their need to take action. This has led them through a path of community centered work since 2013, including activism and community organizing. They completed a B.A. in Sociology at Concordia University in 2018 and soon after joined the Old Brewery Mission’s research department. They had an essential role in the configuration, implementation, and training for the launch of Quebec’s first shared HIFIS 4 network. Later, they also became the network’s HIFIS administrator. Floriane lives in Tiohtià:ke/Montréal on the traditional territory of the Kanien’kehà:ka/Mohawk nation. It has long served as a site of meeting and exchange amongst many First Nations including the Kanien’kehá:ka of the Haudenosaunee Confederacy, Huron/Wendat, Abenaki, and Anishinaabeg.

Michael C.

Data Advisor

Michael is a skilled data professional with extensive experience in data analytics, visualizations, and management. With a strong background in leveraging data-driven insights to drive business decisions across several industries, Michael specializes in utilizing standard software to accessibly prepare KPIs and trends for senior leadership, implement process improvements, and develop backend data infrastructure to facilitate downstream reporting and analytics.

Michael currently resides in Toronto, Ontario and works closely with project stakeholders to design tailored data solutions that align with their goals and objectives. Outside of work, you will find him enjoying quality time with family and friends, reading a good book, or cheering on the Blue Jays.

Zahraa Al Haj Hasan

Data Advisor

Zahraa Al Haj Hasan is a dedicated data professional who finds purpose in using analytics to create positive change. With a background in computer science and business intelligence, she has worked with nonprofits and community-focused organizations to streamline processes, build meaningful dashboards, and uncover insights that support decision-making and drive social impact. Zahraa values collaboration and is passionate about making data accessible and actionable for everyone.

She holds a Bachelor of Science in Computer Science from Lebanese University and a Graduate Certificate in Business Intelligence with honours from Algonquin College. Zahraa is always eager to learn and adapt, bringing curiosity and care to her work with teams and stakeholders.

She is Based in Ottawa, Ontario, on the traditional and unceded territory of the Algonquin Anishinaabe Nation.