A few HP laptops are failing to respond during test runs after upgrading to the 6.14.0-1012-oem kernel.
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Fix Released
|
Undecided
|
Unassigned | ||
Noble |
New
|
Undecided
|
Unassigned | ||
Plucky |
New
|
Undecided
|
LEE KUAN-YING | ||
Questing |
Fix Released
|
Undecided
|
Unassigned | ||
linux-oem-6.14 (Ubuntu) |
Invalid
|
Undecided
|
Unassigned | ||
Noble |
Fix Released
|
Undecided
|
LEE KUAN-YING | ||
Plucky |
Invalid
|
Undecided
|
Unassigned | ||
Questing |
Invalid
|
Undecided
|
Unassigned |
Bug Description
[Summary]
During the kernel migration test, I found that a few HP laptops are unresponsive over SSH, after checking them physically, they still can move the mouse or launch terminal with hot-key, but failed to execute certain commands like sudo reboot.
The last part of checkbox log was recorded while running Wi-Fi related tests, then the test timed out. Their common point is using the same wifi module which is Qualcomm-17cb:1107.
[Reproduce steps]
1. Install GM image
2. Run dist-upgrade to upgrade to 6.14-oem kerenl
3. Run checkbox sru test plan
[Failure rate]
1/1
[Affected machines]
https:/
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ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-
ProcVersionSign
Uname: Linux 6.14.0-1012-oem x86_64
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
/dev/snd/seq: ubuntu 1750 F.... pipewire
CasperMD5CheckM
CasperMD5CheckR
Date: Tue Sep 9 07:27:04 2025
DistributionCha
# This is the distribution channel descriptor for Ubuntu 24.04 for HP
# For more information see http://
canonical-
InstallationDate: Installed on 2025-08-27 (13 days ago)
InstallationMedia: Ubuntu OEM 24.04.2 LTS "Noble Numbat" - Release amd64 (20250603)
MachineType: HP HP EliteBook 8 G1a 13 inch Notebook AI PC
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=
RelatedPackageV
linux-
linux-
linux-firmware 20240318.
SourcePackage: linux-oem-6.14
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/23/2025
dmi.bios.release: 2.1
dmi.bios.vendor: HP
dmi.bios.version: X81 Ver. 01.02.01
dmi.board.name: 8E14
dmi.board.vendor: HP
dmi.board.version: KBC Version 54.24.00
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.ec.
dmi.modalias: dmi:bvnHP:
dmi.product.family: 103C_5336AN HP EliteBook
dmi.product.name: HP EliteBook 8 G1a 13 inch Notebook AI PC
dmi.product.sku: 1234567#ABA
dmi.product.
dmi.sys.vendor: HP