We heard you. Here’s what we’re
improving first.

Over the past year, thousands of members shared honest feedback about their experience with Speech Pathology Australia through our Member Sentiment Survey. This survey was our way of showing members that we value their perspective and to give them the chance to be honest with us, so that together we can make impactful change.

You told us what was working, what wasn’t and what you needed more of to feel supported, connected and confident in your professional community.

We listened, closely.

Your feedback has helped sharpen and strengthen one of the most significant improvement programs we’ve undertaken; building on changes already in motion and bringing greater clarity, relevance and genuine member connection to the forefront.

From now, you'll start to see the first phase of this work more clearly and consistently reflected across your member experience.

Why we’re doing this

The Member Sentiment Survey highlighted eight clear areas where we can do better. You raised challenges with navigating the website, finding information quickly, understanding where to go for support and feeling connected to the broader profession. These insights were honest and constructive, and they have guided every step of our work.

This is not about announcing something new. It’s about clearly showing the changes we’re already making - early, visible and grounded in what matters to you.

What's happening in Phase 1

Phase 1 focuses on quick wins and proof of action. These are improvements you will see and feel very soon:

  1. A clearer, easier-to-use website
    Members shared that information was hard to locate, and navigation often felt overwhelming. We’ve simplified pathways, reduced unnecessary clicks and improved search so you can find what you need faster.
  2. A more relevant digital experience
    You told us you wanted updates and resources that feel more tailored to your work. A new personalised dashboard in your profile on the website will surface clearer actions, more relevant alerts and easier access to key tools.
  3. A more member-centred, inclusive approach
    Many members expressed a desire for clearer communication and a stronger sense of connection. We’re shifting how we communicate across our channels so the information you receive is more approachable, transparent and centred around your needs.

What comes next

We’re just getting started. Throughout 2026 we’ll share more updates, including deeper improvements to advocacy communication, professional development, representation and long-term member value.

Each of these next phases is shaped directly by your feedback, and we look forward to sharing them with you soon!

Thank you!

We’re grateful to every member who contributed to the survey and ongoing conversations. Your perspective is central to how we improve. Please continue to share your thoughts as we roll out each step- we’re committed to building a clearer, more connected and member-centred SPA together.

We hear you, and we’re changing.

This is the first step – made clearer