A new era of Insights has arrived

Fin Insights is a groundbreaking, AI-powered product that gives you complete visibility into every customer conversation, with AI-powered tools and suggestions that help you monitor, analyze, and instantly optimize your customer service quality.

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CX Score

The quality metric for the AI agent era

Customer Experience Score (CX Score) is a breakthrough, AI-powered metric that gives you a complete view of your support quality across every customer conversation—no surveys required.