Ubuntu
thunderbird package

All email applications won't send emails. Hardy Heron

Asked by anthonyp37

I use Thunderbird and for some reason I can receive emails but I cannot send any. The window pops up saying "Connecting to server at arccellmedia.com" but it just continues to display that until I close it or it times out. I use my personal web site for my emails. The site is www.arccellmedia.com. All of my SMTP information is correct and it worked fine in Windows Vista but seeing as how Vista sucks, I need a solution for Ubuntu. I have Hardy Heron. Thanks guys.

You can email me at my temporary email at
<email address hidden>

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C de-Avillez (hggdh2) said : 		#1

It sounds like either your configuration for sending mail is wrong, or the site is blocking SMTP connections. Maybe you need to identify yourself with userId/password to send email, maybe you need encryption.

Unfortunately, there is not enough data for us to really help you here.

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anthonyp37 (anthony-p) said : 		#2

Well. My SMTP information is all correct and my passwords are accurate. In Windows my email client (Thunderbird) worked fine. It also worked in Outlook. I've tried Evolution Mail as well. I think that maybe my computer is blocking something or maybe it cannot communicate with the server for OS reasons...?? I'm not sure either way. Ask me for whatever information you need and I'll supply it. Like I said, it receives perfectly fine but as for the sending, it doesn't.

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C de-Avillez (hggdh2) said : 		#3

OK, let's try a different approach: open a terminal, and try to open a telnet session to the SMTP server you use. Copy & paste the server name from your Thunderbird configuration, rather than retyping; also carefully note the PORT you are to access the server on, and add it to the telnet call. For example, for server www.server.nul, with SMTP listening on port 25:

telnet www.server.nul 25

Then let's see if you are able to open the session.

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anthonyp37 (anthony-p) said : 		#4

This was the result.... Port 465 is for an SSL connection. I changed my settings and tried 25 but it never worked. This worked and connected but now I need to go to the next step. I'll anxiously await your response. BTW, thanks for helping.

anthony@LinuxDev:~$ telnet mail.arccellmedia.com 465
Trying 72.29.77.42...
Connected to arccellmedia.com.
Escape character is '^]'.

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anthonyp37 (anthony-p) said : 		#5

You know what? I seem to have fixed the problem for Evolution. What I did was go into the settings and configure it to verify POP before SMTP on all connections. It's working fine but Thunderbird won't work because there's no option for it. Lol. I'd probably have to manually do it in the terminal. I have other fish to fry and a business to run so I think I'll leave Evolution as my main email application. It seems to have more built in features for Ubuntu anyways. Thanks for your help, kind sir. Ttyl